Problems with a Office 365 Installation on RDS

van der Zwaan VOF 121 Reputation points
2021-03-08T15:07:28.993+00:00

Hello everyone,

I hope someone can help me with this.
I am experiencing problems with a Office 365 Installation on RDS.
I have a HOST server (2016), with several Hyper-V servers. On one of those servers (terminal server), Office 365 must be installed. All Hyper-V's are server 2016 as well.

What I've done:

  1. I've downloaded the Office Deployment Tool from Microsoft
  2. Created a configuration.xml file, which is as following:

<Configuration>
<!-- <Add SourcePath="\SERVERNAME\SHARE\Office365" OfficeClientEdition="32" >
<Product ID="O365ProPlusRetail">
<Language ID="nl-nl" />
</Product>
</Add> -->
<Updates Enabled="TRUE" />
<Display Level="FULL" AcceptEULA="True" />
<Logging Level="Standard" Path="%temp%" />
<Property Name="SharedComputerLicensing" Value="1"/>
</Configuration>

  1. Unpacked the Office Deployment tool and ran: setup.exe /download configuration.xml (after some time, all files are downloaded.)
  2. When running setup.exe /configure configuration.xml, I always get the following error:

Couldn't install
We're sorry, we had a problem installing your Office program(s).
Is your internet connection working? Do you have enough free space on your main hard drive?
Please try installing again after you've checked the abonve.
Go online for additional help.
Error Code: 30088-1021 (0)

The internet connection is just fine and there is plenty of space on the hard drive.
When browsing Google on this error, I came across the following article: https://social.technet.microsoft.com/Forums/Lync/en-US/bf639c16-08ed-4dde-bd53-446734033a40/cannt-install-office-with-error-code-300881021?forum=officeitpro
Basically it's telling me to use the full paths, but even when doing some, the results stay the same.

Can someone tell me what I am doing wrong or what I am missing here?

Any help will be much appreciated.

Best regards,
Willem

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  1. van der Zwaan VOF 121 Reputation points
    2021-03-10T08:32:00.487+00:00

    Hello Erin,

    Thank you for your reply.

    There aren't any other Office versions installed (to be sure I ran the Micorsoft Uninstaller you provided). Also there isn't any third-party security software installed.

    I managed to solve the problem though.
    I went to https://config.office.com/deploymentsettings and selected all the options that I needed.
    When done, it created a new XML file for me. When I ran setup.exe /configure configuration.xml again, it didn't download the files first, but directly started installing Office.

    So with the configuration tool from Microsoft, the issue is solved :-)

    1 person found this answer helpful.

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  1. Erin Ding-MSFT 4,456 Reputation points
    2021-03-09T10:20:19.083+00:00

    @van der Zwaan VOF

    Do you have other version of Office installed on the PC or are there any residuals of the previous office products?
    Please make sure to uninstall it completely.

    Is there any third-party security software on your computer?
    If yes, please update it to the latest version or try to temporarily exit this security software to check this issue.

    As sometimes different error code may have the same error message, you could refer to "Error code 0-1011, 30088-1015, 30183-1011, or 0-1005 when installing Office" and try the methods in it.

    Besides, Bella Wu's reply in this thread "Office 365 will not install Error Code 30088-1021" may also be helpful to you.

    Any updates, please let me know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. DonPick 1,256 Reputation points
    2021-03-11T12:19:56.96+00:00

    your configuration.xml file contains errors
    (the Add section is commented/disabled therefore is deemed missing, which is improper)

    <!-- <Add SourcePath="\\SERVERNAME\SHARE\Office365" OfficeClientEdition="32" > <Product ID="O365ProPlusRetail"> <Language ID="nl-nl" /> </Product> </Add> -->

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