Office 2016 Office Template Library not showing

CG 1 Reputation point
2021-03-11T22:59:01.057+00:00

Some users in my organization who use Office 2016 Home and Business cannot display the asset library when they open Word, PowerPoint or Excel and select New option.

But the accounts in my organization that have Apps for Business features can see the library and use it. It was working fine previously and in the past week this issue suddenly occurred.

Could you please give some suggestion on above information?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,012 questions
Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
897 questions
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  1. Emily Hua-MSFT 27,546 Reputation points
    2021-03-12T07:49:41.063+00:00

    @CG

    Could you please go to one app of Office 2016 Home and Business > File > Account, take a screenshot of Product Information which include the version number?
    Please note, cover any account email information.

    Then I would suggest these users go to Account on the interface above > Manage Settings under Account Privacy, ensuer all the boxes of Connected experiences are ticked.

    Besides, please check whether they can download some Office templates from https://templates.office.com.
    If yes, users can move templates to templates folder, such as for 64-bit Office 2016 which uses English, the path is C:\Program Files\Microsoft Office\root\Templates\1033, and %appdata%\Microsoft\Templates\ .
    (Please note, "1033 folder" is the LCID folder, you may refer to "Language identifiers" to check the LCID.)
    Then check this issue again.

    If nothing helps, I suggest you perform a repair Office from Contrl Panel.
    Or let the users uninstall Office and reinstall Office for a check.

    Any updates, you may post back.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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  2. Fuhrmann, Heiko, Vodafone Group 1 Reputation point
    2021-04-22T07:02:55.75+00:00

    Our use case is open Powerpoint and login as an other user against another tenant.
    We have the same issue, web works, with desktop app not visible, we found it works for spo admins, settings , permissions checked, created from scratch with premier support, fiddler traces shared, last info from support we are not alone.

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