not able to see my azure subscription in portal

Question

I cannot see my active azure subscription in portal. Tried to log in and log out but my subscription is not showing up.

Once I got this error message saying that there was an error when trying to get tenants. Tried to reload the portal, switch tenants and specifying the domain in the portal url but no results.

"Se ha producido un error al capturar los inquilinos. Vuelva a cargar el portal e inténtelo de nuevo. Si quiere cambiar de inquilino, puede especificar el dominio o id. del inquilino como parte de la URL del portal para iniciar sesión directamente en un inquilino. Por ejemplo, https://portal.azure.com/dominioinquilino.com o https://portal.azure.com/idinquilino."

Also tried to raise a ticket but got error message saying that I have no permissions to raise a ticket!

Would much appreciate your help on this as it is urgent for me to be able to work on my subscription's resources.

thanks

Answer 1

@javier
Thank you for your post!

Error Message:
"An error occurred while capturing tenants. Reload the portal and try again. If you want to change tenants, you can specify the domain or tenant ID as part of the portal URL to directly log into a tenant . For example, https://portal.azure.com/domain tenant.com or https://portal.azure.com/id tenant. ";

Based off your error message, can you try navigating to the portal with - https://portal.azure.com/domain tenant.com or https://portal.azure.com/tenantid to see if that works? Additionally, we are experiencing an Azure Authentication and Portal Outage, which might also be why you're experiencing a portal issue.

I've also added the "azure-cost-management" tag to this post so their team can look into this as well.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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