Regarding Finger print option not working after Joining to Domain

Rakesh kumar 191 Reputation points
2021-03-17T16:47:16.123+00:00

Hi,

Recently we have bought new laptop (150 Qty) which having finger print option. But we are not able to use finger print in any of laptop.

This issue is coming only after joining the PC with domain. If I remove the PC from Domain than there is no issue.

Further I have checked there is no GPO applied which blocking finger print option.

So kindly help me to fix this issue as our users want to use this feature.

Thanks in advance.

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2 answers

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  1. Daisy Zhou 18,701 Reputation points Microsoft Vendor
    2021-03-18T03:10:04.35+00:00

    Hello @Rakesh kumar ,

    Thank you for posting here.

    Based on the description, when the laptop is not in the domain, the users can use finger print option.

    But when we add the laptop to the domain, the users can not use finger print option.

    Would you please confirm the information below:
    1.Your laptops are joined on-premise AD or AAD?
    2.You are not able to use finger print in any of laptop when the laptop is in the domain, could you please provide the screenshot with any error message?
    3.When ht elaptop is in the domain, no matter the laptop is in any Container, the users can use finger print option, is it right?

    Or maybe only the laptop is in one specific OU, the users can not use finger print option.

    For example:
    When the laptop is in the Default Computer container, the users can not use finger print option.
    And when the laptop is in one specific OU container, the users can not use finger print option, either.

    Tip: After you move laptop in AD domain from one container to another container, please restart the laptop to check whether the users can use finger print option.

    4.When the laptop is in the domain, please provide the gpresult for computer configuration to us with any finger print setting? You can provide the screenshot with the setting.

    Please logon the laptop with domain administrator.
    Open CMD and run as Administrator.
    Type gpresult /h C:\GPO.html and click Enter.
    Open GPO.html and check any setting related to finger print setting under "Computer Details".

    Should you have any question or concern, please feel free to let us know.

    Best Regards,
    Daisy Zhou

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  2. Rakesh kumar 191 Reputation points
    2022-06-23T04:02:09.973+00:00

    Hi,

    Sorry for posting late.

    Please find the attached GPO result.
    please change the extension from log to html for proper view.

    214106-gpo.log

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