Quick assist disconnects when using USB3.0 docking with multiple screens

Mark Klaver 6 Reputation points
2021-03-22T15:17:57.493+00:00

I'm the helper, when I connect the Quick Assist session I can see the 3 screens for a second but than it disconnect saying the remote party disconnected the session. It reconnects and the same thing happens over and over again. If the other side disconnects the USB3.0 Docking station everything is on 1 screen (laptop) and it works fine. The docking is using the standard DisplayLink drivers from Displaylink. NIC Ethernet not connected (laptop all work via Wifi) pretty annoying

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  1. Jenny Feng 14,076 Reputation points
    2021-03-23T02:07:29.403+00:00

    @Mark Klaver
    Hi,
    According to your description, it is difficult to reproduce your situation.
    I suggest you try the following methods to see if the problem can be solved:
    https://www.surfacetablethelp.com/2017/04/quick-assist-app-fails-not-working-in-windows-10-creators-update.html
    Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
    Hope above information can help you.

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  2. S.Sengupta 15,111 Reputation points MVP
    2021-03-24T02:45:19.97+00:00

    Uninstall and reinstall Quick Assist via Opional Features and recheck.

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  3. Mark Klaver 6 Reputation points
    2021-03-25T13:57:24.99+00:00

    I have not option to uninstall en reinstal Quick assist via Optional features.
    Next week I'm consulting my IT departement to check if they can uninstall it.