Problem to Reply Messages Using Graph

João Luiz Almeida 21

Hi,

I have a Application used to read and write mails of shared mailbox.

Recently this app starts to receiving this error:

503 - {"error":{"code":"ErrorMailboxMoveInProgress","message":"Mailbox move in progress. Try again later., The user and the mailbox are in different Active Directory sites."}}

Anyone has the same error? Nothing change in exchange server.

Tanks.

Joyce Beck 31 Reputation points

2021-04-26T04:32:19.293+00:00

We have the same error, not only occurs at one tenant, maybe something wrong on MS server side.
Nagpal, Jasica 1 Reputation point

2021-04-27T03:32:53.473+00:00

We are also facing the same issue, were you able to find any solution
Albert Delgado 6 Reputation points

2021-04-27T09:21:10.8+00:00

Same error here..

I saw this answer on stackoverflow, but I do not know how to do it:

For what it's worth, we started seeing the same error message last week as well for Azure Logic Apps using the Exchange connector to Export Emails. Worked with a Microsoft representative and determined there was a change to Exchange Online that requires us to supply the mailbox name along with the message id to retrieve correctly going forward. Given the error message and the timing, hope this can help others. – sgeddes 19 hours ago
Nagpal, Jasica 1 Reputation point

2021-04-27T09:35:04.457+00:00

We also started facing the issue last week, we are currently using message Id and folder id to move emails form one folder to another and that is when we are facing the issue, will see if we can try passing mailboxname
Nagpal, Jasica 1 Reputation point

2021-04-27T11:08:06.927+00:00

Thanks.. This was a life saver for us..adding mailbox name worked for our team.
João Luiz Almeida 21 Reputation points

2021-04-27T11:29:42.13+00:00

Hello @Nagpal, Jasica

How did you add the mailbox name?

Using this URL: /users/{id | userPrincipalName}/mailFolders/{mailboxName}/messages/{id}/reply ?

And the mailbox is of the sharedfolder?
Chelliah CR, Anish 6 Reputation points

2021-04-27T12:35:37.41+00:00

Hi @João Luiz Almeida I'm not sure which is the exact URL you're referring to.

but if it is graph API I don't think your current URL would change , the change I'm expecting would be an additional parameter in the body

let me show an example with move email api:
POST https://outlook.office.com/api/v2.0/me/messages/{message_id}/move
Content-Type: application/json

{
"DestinationId": "{folder_id}",
"{notsure_of_this_name}":"{mailbox_is}"
}

apart from your current body should have an additional parameter representing mailbox_id
Chelliah CR, Anish 6 Reputation points

2021-04-27T12:39:25.44+00:00

@João Luiz Almeida
even if you were referring to the reply api

POST https://outlook.office.com/api/v2.0/me/messages/AAMkAGE0Mz8DmAAA=/reply
Content-Type: application/json

{
"Comment": "Sounds great! See you tomorrow."
}

I think the folder_id and mailbox_id should be part of the body
João Luiz Almeida 21 Reputation points

2021-04-27T13:46:18.233+00:00
Hi @Chelliah CR, Anish

Yes, i'm refering reply using graph v1, not Outlook api v2.

I need to reply a sharedbox message from user mail.

method: 'POST', url: `https://graph.microsoft.com/v1.0/users/${user.mail}/messages/${messageId}/createReply`, headers: { Authorization: `Bearer ${user.accessToken}` }, body: { destinationId: draftFolderId, mailboxAddress: sharedMailBoxAdress },

The original request doen't have body, I tried variations of destination Id and mailboxAddress after your answer, but all to no avail.
Alexandre Chufan Pires 1 Reputation point

2021-04-28T14:19:14.1+00:00

Hi Joao, how are you?

Did you find any solution yet for this issue? Im facing the same problem to MOVE or even COPY my messages to another mailbox's folder using graph API.

see:
POST: https://graph.microsoft.com/v1.0/users/{userID}/inbox/messages/{messageID}/move

body:
{
"destinationId": destinationFolderID
}

response:
Service Unavailable - 503
{
"error": {
"code": "ErrorMailboxMoveInProgress",
"message": "Mailbox move in progress. Try again later., The user and the mailbox are in different Active Directory sites."
}
}
João Luiz Almeida 21 Reputation points

2021-04-28T20:39:27.623+00:00

Hello @Alexandre Chufan Pires

No, i didn't found solution. Its exacting the same problem and error =(
Alexandre Chufan Pires 1 Reputation point

2021-05-21T15:25:53.527+00:00

Hello,

Do someone have any news about this issue???

At my side nothing has changed, unfortunatly.

subject:

Did you find any solution yet for this issue? Im facing the same problem to MOVE or even COPY my messages to another mailbox's folder using graph API.

see:
POST: https://graph.microsoft.com/v1.0/users/{userID}/inbox/messages/{messageID}/move

body:
{ "destinationId": destinationFolderID }

response:
Service Unavailable - 503
{
"error": {
"code": "ErrorMailboxMoveInProgress",
"message": "Mailbox move in progress. Try again later., The user and the mailbox are in different Active Directory sites."
}
João Luiz Almeida 21 Reputation points

2021-05-21T16:32:39.57+00:00

Hello @Alexandre Chufan Pires

No, nothing has changed yet.

Receiving the same error =(
Adam Greer | Netmatters Ltd 1 Reputation point

2021-05-25T09:16:16.637+00:00

We have the exact same issue that started at the same time as you. I have a ticket open but no progress has been made in the last month.

There's also this issue open which appears to be the same thing.

https://learn.microsoft.com/en-us/answers/questions/403433/mailbox-move-in-progress-try-again-later-the-user.html?childToView=408444#answer-408444

2 answers

Chelliah CR, Anish 6 Reputation points

2021-04-27T12:24:01.19+00:00

Hi @João Luiz Almeida ,
I am writing this reply on behalf of @Nagpal, Jasica .

We were making use of logic apps and this issue was seen since 23rd apr. Thanks to @Albert Delgado we have got it fixed now.

@João Luiz Almeida we had fixed this issue in logic apps, and based on what we were witnessing Microsoft seems to have put in a change which makes it mandatory for us to pass in the the mailboxId as a query parameter for shared mailboxes.
we are using different users/shared-mailboxes to authenticate another shared mailbox.

If you are using logic apps you could click on 'add additional parameters' and add 'mailboxAddress' as a parameter. you will have to pass in the targeted shared mailbox id as its value.

I'm not sure if I can attach screenshots of the solution showing the same, hence ill describe how you could edit this in the code view as well.

eg 1:(export email block)
"ExportEmailBody": {
"inputs": {
"host": {
"connection": {
"name": "@parameters('$connections')['office365']['connectionId']"
}
},
"method": "get",
"path": "/codeless/beta/me/messages/@{encodeURIComponent(ente-your-email-message-id-here}/$value",
"queries": {
"mailboxAddress": "fill-in-your-shsred-mailbox-address-here"
}
},
"runAfter": {}
}

eg 2: (move email block)

"Move_email_(V2)": {
"inputs": {
"host": {
"connection": {
"name": "@parameters('$connections')['office365']['connectionId']"
}
},
"method": "post",
"path": "/v2/Mail/Move/@{encodeURIComponent(ente-your-email-message-id-here)}",
"queries": {
"folderPath": "Id::enter-your-folder-path-here",
"mailboxAddress": "enter-your-shared-mailbox-id-here"
}
},
"metadata": {
"Id::enter-your-folder-path-here": "enter-your-folder-name-here"
},
"runAfter": {},
"type": "ApiConnection"
}

in the above examples change the below with relevant values:
enter-your-email-message-id-here
enter-your-shared-mailbox-id-here
enter-your-folder-path-here
enter-your-folder-name-here
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KalyanChanumolu-MSFT 8,316 Reputation points

2021-04-24T07:52:02.08+00:00

@João Luiz Almeida Welcome to Microsoft Q&A forums.

Our apologies for the inconvenience caused to you.

Could you please check if there are any mailboxes being moved?
You can use Poweshell Cmdlet Get-MoveRequest to check if there are any active requests.

If there aren't any, this could be an intermittent issue and should resolve itself without your intervention
However, if this is critical and affecting your production workloads, please reach out to Azure Support.

You can also check if there are any service issues affecting your subscription from the Service Health page

----------

If an answer is helpful, please "Accept answer" or "Up-Vote" for the same which might be beneficial to other community members reading this thread.
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João Luiz Almeida 21 Reputation points

2021-04-24T19:33:35.117+00:00

@KalyanChanumolu-MSFT Thanks for the answer.

Yes, i already check de Move Request and the answer is:
"Couldn't find any move request that corresponds to the specified identity".

The service health is ok too. The problem is increasing for the number of users each day.

KalyanChanumolu-MSFT 8,316 Reputation points

2021-04-25T07:05:10.697+00:00

@João Luiz Almeida We are sorry for the trouble caused to you. Unfortunately, we will not be able to troubleshoot this remotely.
Please reach out to Azure Support for immediate assistance.
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