How can I resolve MS teams login issue?

Question

I can login to MS Teams with the login credentials provided by my new workplace in browser-based environment (chrome), but I am not able to login in Windows App meant for MS Teams. As soon as I entered my email id, I am getting the following error:

Once I pressed the Ok button, the following error message show up:

Even after pressing OK button in the above message, the following blank window appears:

In the same Windows App, if I attempt to login using my friend's login credentials, it works fine.

Kindly help me out in fixing this issue.

Answer 1

@Dr. Anbazhagan Mahadevan - [CSE] ,

According to your description, this problem should be a client side issue.

You could follow the steps to troubleshoot this problem:

1. Clear client cache by deleting the content in %appdata%\Microsoft\Teams folder
2. Update your client to the latest version

If no luck, try to login to another machine and observe the result. If you cannot sign into any desktop clients, please confirm with your IT admin if he configures some Conditional Access policies to restrict the platform for your account.

For more information about Conditional Access policy, please refer to this article.

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