Sharepoint online OTP is received only on mobile and not on email

Mandar Khedekar (BDTS) 1 Reputation point
2021-05-15T14:17:57.61+00:00

Sharepoint online OTP is received only on mobile and not on email. This becomes an issue when there are few users who don't have access to a mobile phone in highly secure environments where data confidentiality is a concern.

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  1. Elsie Lu_MSFT 9,761 Reputation points
    2021-05-17T08:08:43.663+00:00

    Hi @Mandar Khedekar (BDTS) ,

    SharePoint is not a public site, and users need to be authenticated to get resources. Enter One Time Pin for SharePoint, an additional layer of security to harden any SharePoint site no matter On Premises or Office 365. This additional layer of security locks down a specific SharePoint site with two-factor authentication sending a One Time Pin to your phone via a mobile application.

    This is the protection set by SharePoint for your information security. Per my knowledge, this currently can only be sent through the mobile app and not email.

    If the answer is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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