OneDrive Windows Client error 0x8004de40 in Windows 7

Question

Hello,

I work in a company where we have a lot of customers using Windows 7, and for some time we have been unable to install the OneDrive app in those computers.

To reproduce it I've created an empty virtual machine in Azure using the Windows 7 image, I've installed OneDrive and I've verified that I can configure without problems a free personal account but when I try to configure my company account I get the same error as our customers:

There was a problem connecting to OneDrive.
Check your internet connection, and then try again. (Error Code: 0x8004de40)

There is internet connection, no antivirus or firewall blocking the connection, TLS 1.2 enabled, last windows updates installed, we have tried "OneDrive.exe /reset". My guess is that is some recent OneDrive app update.

Thank you for your help,
César

Answer 1

Have you tried this easyfix?

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392#bkmk_easy

It had help in my case

I have done manually too by adding this DWORD DefaultSecureProtocols with the value 0x00000A00 into:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp

And it had worked

Answer 2

Hi @César ,
I suggest you go to this registry path in Windows 7 and check if you can find:

HKEY_CURRENT_USER\Software\Microsoft\OneDrive

Try to delete it (you can back up first) and then re-install OneDrive.

Try this method and let me know the result, I'm glad to help you.

---

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.