Windows Security and BitDefender automatically getting removed after Windows Update

Ashish Bagaria 1 Reputation point
2021-06-10T08:52:00.48+00:00

Hi

I have had to restore/reset my Windows 10 installation, at least 5 times in the last one year ! My laptop is a ThinkPad E14 with Windows 10 Pro.

I have BitDefender Gravityzone Endpoint security installed and suddenly notice that the taskbar icon has disappeared. On searching, I find it has been uninstalled. I immediately do to Windows Security to enable Virus Protection, but the Security page shows up blank!

Tried all options, including manually starting through Services, but could not get any security software to install or run. Ultimately had to do a System Restore or complete reset and then reinstall BitDefender Endpoint.

Ultimately found out that this problem occurs everytime a Windows Update is done, especially Security Update! This is not happening on any other PC of the company, where BitDefender Endpoint is installed. Even Windows Update stops working and shows error 0x80070424.

I have tried to search the net for a solution, but haven't been able to find any.

Please help! Thanks.

Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ashish Bagaria 1 Reputation point
    2021-06-15T11:22:44.72+00:00

    Having failed to detect the issue, I have now done a clean reinstall of Windows using the Media Creation Tool. Also did a thorough cleaning of all data, using Tron Script. Will not install BitDefender Endpoint for now and will wait and watch for the next 2-3 Windows Security Updates. Thank you for your time & efforts in assisting me.

    Was this answer helpful?

  2. Teemo Tang 11,586 Reputation points
    2021-06-11T01:51:43.74+00:00

    Sounds strange, I suspect that the Windows image on this computer has corrupted.
    Please go to the following Microsoft website, download media creation tool, then use this tool to download the latest Windows 10 ISO file, in-place upgrade your current Windows, system related issue such as broken system files, features or components will be repaired after in-place upgrade.
    https://www.microsoft.com/en-us/software-download/windows10
    Once upgrade finished, reinstall your BitDefender Gravityzone Endpoint and check for updates to check result.

    -------------------------------------------------------------------------------------

    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.