If you have configured any other method, press the "I can't use my Microsoft Authenticator app right now" link. If not, call support: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support
Cannot login to Azure portal
Hi,
I cannot login to the Azure portal (or any other MS service) using my company email address. I have activated two-factor authentication using the authenticator app and recently changed my mobile phone.
I do not get a notification to the new phone despite following all steps in the troubleshooting guide.
I am the administrator of the company account and the only person in the company. My only options for signing in is using the authenticator, which does not work. Any help?
4 answers
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Babák Botond 1 Reputation point
2022-03-21T12:32:33.373+00:00 Hey Gabriel, I have the same issue, I have other methods set as well, but when I am trying to log into Azure they do not show. The problem is only with Azure, did you solve this issue by any chance? Thank You in advance!
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Nikolay Avramov 1 Reputation point
2023-01-03T11:25:16.607+00:00 Hello, I am getting the same problem after I changed my mobile device. For some resources the authentication allows me to use Authenticator app or other Sing in methods, but for azure all I see is the screenshot you shared with no other options available.
Please provide solution as no I am logged out of my browser sessions and cannot authenticate in any way.
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Gelya, Oleg 0 Reputation points
2023-02-12T16:45:18.1066667+00:00 Now I'm also have the same issue. Is there any way how to fix it?