Getting An Error When Running Microsoft Azure Active Directory Connect (NotSupportedExecption)

Meg 1 Reputation point
2020-07-14T18:21:05.953+00:00

Hi all,

I am trying to integrate our on site Active Directory into Azure Active Directory. I am unable to run the Microsoft Azure Active Directory Connect without receiving the error message below. I'm currently running the service on Windows Server 2016. I've gone through all of the prerequisites for Azure AD Connect. I've included the log file generated when the service fails

12139-azure-ad-connect-error.png

[09:54:22.303] [ 1] [INFO ]
[09:54:22.303] [ 1] [INFO ] ================================================================================
[09:54:22.303] [ 1] [INFO ] Application starting
[09:54:22.303] [ 1] [INFO ] ================================================================================
[09:54:22.303] [ 1] [INFO ] Start Time (Local): Mon, 06 Jul 2020 09:54:22 GMT
[09:54:22.303] [ 1] [INFO ] Start Time (UTC): Mon, 06 Jul 2020 13:54:22 GMT
[09:54:22.303] [ 1] [INFO ] Application Version: 1.5.30.0
[09:54:22.303] [ 1] [INFO ] Application Build Date: 2020-05-04 17:57:50Z
[09:54:26.433] [ 1] [INFO ] Telemetry session identifier: {f1a20c98-e95c-4cbb-94b1-89d0babc4364}
[09:54:26.433] [ 1] [INFO ] Telemetry device identifier: nCAHS0N9+ESBYf0amKsrwSMfvCCqNQhXYQKDT2vrV0k=
[09:54:26.433] [ 1] [INFO ] Application Build Identifier: AD-IAM-HybridSync master (5e597c78f)
[09:54:26.480] [ 1] [INFO ] machine.config path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config.
[09:54:26.480] [ 1] [INFO ] Default Proxy [ProxyAddress]: <Unspecified>
[09:54:26.480] [ 1] [INFO ] Default Proxy [UseSystemDefault]: Unspecified
[09:54:26.480] [ 1] [INFO ] Default Proxy [BypassOnLocal]: Unspecified
[09:54:26.480] [ 1] [INFO ] Default Proxy [Enabled]: True
[09:54:26.480] [ 1] [INFO ] Default Proxy [AutoDetect]: Unspecified
[09:54:26.480] [ 1] [INFO ] Default Proxy [UseDefaultCredentials]: False
[09:54:26.511] [ 1] [VERB ] Scheduler wizard mutex wait timeout: 00:00:05
[09:54:26.511] [ 1] [INFO ] AADConnect changes ALLOWED: Successfully acquired the configuration change mutex.
[09:54:26.558] [ 1] [INFO ] RootPageViewModel.GetInitialPages: Beginning detection for creating initial pages.
[09:54:26.574] [ 1] [INFO ] Checking if machine version is 6.1.7601 or higher
[09:54:26.589] [ 1] [INFO ] The current operating system version is 10.0.14393, the requirement is 6.1.7601.
[09:54:26.589] [ 1] [INFO ] Password Hash Sync supported: 'True'
[09:54:26.589] [ 1] [INFO ] DetectInstalledComponents stage: The installed OS SKU is 8
[09:54:26.605] [ 1] [INFO ] DetectInstalledComponents stage: Checking install context.
[09:54:26.605] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Microsoft Visual C++ 2013 Redistributable Package
[09:54:26.605] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:26.621] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {20400cf0-de7c-327e-9ae4-f0f38d9085f8}: no registered products found.
[09:54:26.621] [ 1] [INFO ] Determining installation action for Microsoft Visual C++ 2013 Redistributable Package (20400cf0-de7c-327e-9ae4-f0f38d9085f8)
[09:54:26.621] [ 1] [INFO ] Product Microsoft Visual C++ 2013 Redistributable Package is not installed.
[09:54:26.621] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Microsoft Directory Sync Tool
[09:54:26.621] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:26.621] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {bef7e7d9-2ac2-44b9-abfc-3335222b92a7}: no registered products found.
[09:54:26.621] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {dc9e604e-37b0-4efc-b429-21721cf49d0d}: no registered products found.
[09:54:26.621] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {545334d7-13cd-4bab-8da1-2775fa8cf7c2}: no registered products found.
[09:54:26.621] [ 1] [INFO ] Determining installation action for Microsoft Directory Sync Tool UpgradeCodes {bef7e7d9-2ac2-44b9-abfc-3335222b92a7}, {dc9e604e-37b0-4efc-b429-21721cf49d0d}
[09:54:26.621] [ 1] [INFO ] DirectorySyncComponent: Product Microsoft Directory Sync Tool is not installed.
[09:54:26.621] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Azure AD Sync Engine
[09:54:26.621] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:26.621] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {545334d7-13cd-4bab-8da1-2775fa8cf7c2}: no registered products found.
[09:54:26.621] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {dc9e604e-37b0-4efc-b429-21721cf49d0d}: no registered products found.
[09:54:26.621] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {bef7e7d9-2ac2-44b9-abfc-3335222b92a7}: no registered products found.
[09:54:26.621] [ 1] [INFO ] Determining installation action for Azure AD Sync Engine (545334d7-13cd-4bab-8da1-2775fa8cf7c2)
[09:54:27.896] [ 1] [INFO ] Product Azure AD Sync Engine is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Azure AD Connect Synchronization Agent
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {3cd653e3-5195-4ff2-9d6c-db3dacc82c25}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Azure AD Connect Synchronization Agent (3cd653e3-5195-4ff2-9d6c-db3dacc82c25)
[09:54:27.896] [ 1] [INFO ] Product Azure AD Connect Synchronization Agent is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Azure AD Connect Health agent for sync
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {114fb294-8aa6-43db-9e5c-4ede5e32886f}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Azure AD Connect Health agent for sync (114fb294-8aa6-43db-9e5c-4ede5e32886f)
[09:54:27.896] [ 1] [INFO ] Product Azure AD Connect Health agent for sync is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Microsoft Azure AD Connect Authentication Agent
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {0c06f9df-c56b-42c4-a41b-f5f64d01a35c}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Microsoft Azure AD Connect Authentication Agent (0c06f9df-c56b-42c4-a41b-f5f64d01a35c)
[09:54:27.896] [ 1] [INFO ] Product Microsoft Azure AD Connect Authentication Agent is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Azure AD Connect Administration Agent
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {886051ec-1165-4df8-a492-19d1e0ff57ee}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Azure AD Connect Administration Agent (886051ec-1165-4df8-a492-19d1e0ff57ee)
[09:54:27.896] [ 1] [INFO ] Product Azure AD Connect Administration Agent is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Microsoft SQL Server 2012 Command Line Utilities
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {52446750-c08e-49ef-8c2e-1e0662791e7b}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Microsoft SQL Server 2012 Command Line Utilities (52446750-c08e-49ef-8c2e-1e0662791e7b)
[09:54:27.896] [ 1] [INFO ] Product Microsoft SQL Server 2012 Command Line Utilities is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Microsoft SQL Server 2012 Express LocalDB
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {c3593f78-0f11-4d8d-8d82-55460308e261}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Microsoft SQL Server 2012 Express LocalDB (c3593f78-0f11-4d8d-8d82-55460308e261)
[09:54:27.896] [ 1] [INFO ] Product Microsoft SQL Server 2012 Express LocalDB is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Microsoft SQL Server 2012 Native Client
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {1d2d1fa0-e158-4798-98c6-a296f55414f9}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Microsoft SQL Server 2012 Native Client (1d2d1fa0-e158-4798-98c6-a296f55414f9)
[09:54:27.896] [ 1] [INFO ] Product Microsoft SQL Server 2012 Native Client is not installed.
[09:54:27.896] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Microsoft Azure AD Connect Authentication Agent
[09:54:27.896] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:27.896] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {fb3feca7-5190-43e7-8d4b-5eec88ed9455}: no registered products found.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Microsoft Azure AD Connect Authentication Agent (fb3feca7-5190-43e7-8d4b-5eec88ed9455)
[09:54:27.896] [ 1] [INFO ] Product Microsoft Azure AD Connect Authentication Agent is not installed.
[09:54:27.896] [ 1] [INFO ] Determining installation action for Microsoft Azure AD Connection Tool.
[09:54:28.006] [ 2] [ERROR] A terminating unhandled exception occurred.
Exception Data (Raw): System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.NotSupportedException: The given path's format is not supported.
at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.Management.Automation.Host.PSHostUserInterface.<>c__DisplayClass39_0.<FlushPendingOutput>b__0()
at System.Threading.Tasks.Task.Execute()
--- End of inner exception stack trace ---
---> (Inner Exception #0) System.NotSupportedException: The given path's format is not supported.
at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.Management.Automation.Host.PSHostUserInterface.<>c__DisplayClass39_0.<FlushPendingOutput>b__0()
at System.Threading.Tasks.Task.Execute()<---

[09:54:28.193] [ 1] [WARN ] Failed to read DisplayName registry key: An error occurred while executing the 'Get-ItemProperty' command. Cannot find path 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MicrosoftAzureADConnectionTool' because it does not exist.
[09:54:29.282] [ 1] [INFO ] Product Microsoft Azure AD Connection Tool is not installed.
[09:54:29.282] [ 1] [INFO ] Performing direct lookup of upgrade codes for: Azure Active Directory Connect
[09:54:29.282] [ 1] [VERB ] Getting list of installed packages by upgrade code
[09:54:29.282] [ 1] [INFO ] GetInstalledPackagesByUpgradeCode {d61eb959-f2d1-4170-be64-4dc367f451ea}: verified product code {553423be-b5bf-4e1e-8afc-f97777c1a7d7}.
[09:54:29.282] [ 1] [VERB ] Package=Microsoft Azure AD Connect, Version=1.5.30.0, ProductCode=553423be-b5bf-4e1e-8afc-f97777c1a7d7, UpgradeCode=d61eb959-f2d1-4170-be64-4dc367f451ea
[09:54:29.282] [ 1] [INFO ] Determining installation action for Azure Active Directory Connect (d61eb959-f2d1-4170-be64-4dc367f451ea)
[09:54:29.282] [ 1] [INFO ] Product Azure Active Directory Connect (version 1.5.30.0) is installed.
[09:54:29.282] [ 1] [INFO ] DetectInstalledComponents stage: Verifying required DCOM registry keys are present.
[09:54:29.282] [ 1] [INFO ] DetectInstalledComponents::CheckBinaryRegistryValueContainsData : Registry value 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole\MachineAccessRestriction' is present.
[09:54:29.282] [ 1] [INFO ] DetectInstalledComponents::CheckBinaryRegistryValueContainsData : Registry value 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole\MachineLaunchRestriction' is present.
[09:54:29.282] [ 1] [INFO ] DetectInstalledComponents::CheckBinaryRegistryValueContainsData : Registry value 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole\DefaultLaunchPermission' is present.
[09:54:29.375] [ 1] [INFO ] ServiceControllerProvider: GetServiceStartMode(seclogon) is 'Manual'.
[09:54:29.375] [ 1] [INFO ] ServiceControllerProvider: verifying EventLog is in state (Running)
[09:54:29.375] [ 1] [INFO ] ServiceControllerProvider: current service status: Running
[09:54:29.375] [ 1] [INFO ] Checking for DirSync conditions.
[09:54:29.375] [ 1] [INFO ] DirSync not detected. Checking for AADSync/AADConnect upgrade conditions.
[09:54:29.375] [ 1] [INFO ] Sync engine is not present. Performing clean install.
[09:54:30.500] [ 1] [INFO ] PreviewFeatureState [PolicyPreview]: feature state is (False).
[09:54:30.532] [ 1] [INFO ] ProgressWizardPageViewModel:StartProgressOperation Start background task Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.ExpressSettingsPageViewModel.GatherEnvironmentData in Page:"Express Settings"
[09:54:30.532] [ 1] [INFO ] ProgressWizardPageViewModel:StartProgressOperation Started Background Task Id:42
[09:54:30.532] [ 1] [INFO ] Page transition from "Express Settings" [ExpressSettingsPageViewModel] to "Error" [ErrorPageViewModel]
[09:54:30.532] [ 21] [INFO ] Checking if machine version is 6.1.7601 or higher
[09:54:30.532] [ 21] [INFO ] The current operating system version is 10.0.14393, the requirement is 6.1.7601.
[09:54:30.532] [ 21] [INFO ] Password Hash Sync supported: 'True'
[09:54:30.547] [ 1] [ERROR] RootWizardPageViewModel: An unhandled exception occurred during a page load.
Exception Data (Raw): System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.ErrorPageViewModel.OnLoad(NavigateDirection direction)
at Microsoft.Online.Deployment.Framework.UI.WizardPages.RootWizardPageViewModel.ActivatePage(IWizardPage page, NavigateDirection direction)
[09:54:30.547] [ 1] [ERROR] A terminating unhandled exception occurred.
Exception Data (Raw): System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.ErrorPageViewModel.OnLoad(NavigateDirection direction)
at Microsoft.Online.Deployment.Framework.UI.WizardPages.RootWizardPageViewModel.ActivatePage(IWizardPage page, NavigateDirection direction)
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.<>c__DisplayClass16_0.<ShowTerminatingErrorPage>b__0()
at Microsoft.Online.Deployment.OneADWizard.App.SafeInvokeAction(Action action)
[09:54:30.547] [ 1] [INFO ] Page transition from "Error" [ErrorPageViewModel] to "Error" [ErrorPageViewModel]
[09:54:30.547] [ 2] [ERROR] A terminating unhandled exception occurred.
Exception Data (Raw): System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.NotSupportedException: The given path's format is not supported.
at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.Management.Automation.Host.PSHostUserInterface.<>c__DisplayClass39_0.<FlushPendingOutput>b__0()
at System.Threading.Tasks.Task.Execute()
--- End of inner exception stack trace ---
---> (Inner Exception #0) System.NotSupportedException: The given path's format is not supported.
at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.Management.Automation.Host.PSHostUserInterface.<>c__DisplayClass39_0.<FlushPendingOutput>b__0()
at System.Threading.Tasks.Task.Execute()<---

[09:54:30.547] [ 1] [INFO ] Express Settings install is supported: domain-joined + OS version allowed.
[09:54:30.563] [ 1] [INFO ] Page transition from "Error" [ErrorPageViewModel] to "Error" [ErrorPageViewModel]
[09:54:30.766] [ 2] [ERROR] A terminating unhandled exception occurred.
Exception Data (Raw): System.AggregateException: A Task's exception(s) were not observed either by Waiting on the Task or accessing its Exception property. As a result, the unobserved exception was rethrown by the finalizer thread. ---> System.NotSupportedException: The given path's format is not supported.
at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.Management.Automation.Host.PSHostUserInterface.<>c__DisplayClass39_0.<FlushPendingOutput>b__0()
at System.Threading.Tasks.Task.Execute()
--- End of inner exception stack trace ---
---> (Inner Exception #0) System.NotSupportedException: The given path's format is not supported.
at System.Security.Permissions.FileIOPermission.EmulateFileIOPermissionChecks(String fullPath)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.Management.Automation.Host.PSHostUserInterface.<>c__DisplayClass39_0.<FlushPendingOutput>b__0()
at System.Threading.Tasks.Task.Execute()<---

[09:54:30.782] [ 1] [INFO ] Page transition from "Error" [ErrorPageViewModel] to "Error" [ErrorPageViewModel]
[09:54:37.277] [ 1] [INFO ] Opened log file at path C:\ProgramData\AADConnect\trace-20200706-095422.log
[09:55:13.544] [ 1] [INFO ] Opened log file at path C:\ProgramData\AADConnect\trace-20200706-095422.log
[09:55:20.858] [ 1] [INFO ] Opened log file at path C:\ProgramData\AADConnect\trace-20200706-095422.log

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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4 answers

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  1. Marilee Turscak-MSFT 33,801 Reputation points Microsoft Employee
    2020-07-15T21:51:24.497+00:00

    @MeganNavitsky-5740, Thank you for these details. This might be an MSI engine issue. The problem is that AAD connect installation wizard is still detecting the ADsync service product code when in fact the service is not present anymore.

    A few other things you can try:

    • use Revo UninstallerPro to fully remove the program and registry items, remove any folders related to Azure and then restart the Server and reinstall.
    • Step through all the Keys in HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\ and look for one with Product Name Microsoft Azure AD Connect. Delete this and restart the installer.
    • Remove the following keys, if they exist: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\7EC08CB7BBBDF1045B31147D9AC698FB HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\E2D094C21044C254D9583B64140ED511

    If you still are having this issue, feel free to reach out to me at AzCommunity@microsoft.com and send me your subcription ID, and I will open a one-time free support case for you.

    1 person found this answer helpful.
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  2. Marilee Turscak-MSFT 33,801 Reputation points Microsoft Employee
    2020-07-15T00:21:38.32+00:00

    Where is your AD Connect Server installed? Please make sure that this is not installed on the Primary Domain Controller, as this can cause this issue.

    I would also recommend making sure that you have the latest version of AD Connect, as it was just released four days ago.

    Other things to check:

    • Ensure that the Run profile is configured correctly (Refer: https://learn.microsoft.com/en-us/azure/active-directory/connect/active-directory-aadconnectsync-configure-filtering#update-the-run-profiles)
    • Confirm whether the built-in administrators group on the server has the name "Administrators" or some other values?
    • Is the user account used to run the installation a member of local administrator group on the AD connect server?
    • Does the AAD connect account have "Log On as Service" permission on the AD connect server (Run rspo.msc and check Administrative Tools > Local Security Policy > Local Policy > User Rights Assignment > Log on as a service)
    • Is the source anchor attribute set to the default?

    If you wish to start from scratch, one option is to push a new server to provision a new AD Connect on a fresh environment.

    Prerequisites for Azure AD Connect
    Custom installation of Azure AD Connect
    Express Installation of Ad Connect

    Let me know if any of these steps help. I'll be keeping an eye on this thread and can open a support case if needed.

  3. Miles Thompson 1 Reputation point
    2021-11-05T11:29:36.007+00:00

    I had this issue too after doing an inplace upgrade from Server 2012r2 to 2019 on a DC.
    AD connect broke and I couldn't uninstall it completely.
    I used Revo uninstall free to remove it completely then reinstalled the latest version.,

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  4. Rob de Jong 1 Reputation point
    2021-11-05T16:54:47.053+00:00

    I would recommend a swing migration of the OS, not an in place upgrade, when moving from 12r2 to 19. Same thing for upgrading from older versions of AADConnect (1.5 and older) to 2.0.

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