Microsoft Teams
A Microsoft customizable chat-based workspace.
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Microsoft teams -preview does not detect the webcam video in linux mint uma
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Arjun Alagesan
1
Reputation point
my webcam name is : Lenovo FHD Webcam Digital Stereo (IEC958)
The webcam works fine in all the app in linux mint except in microsoft teams -preview
i am using this microsoft teams for attending my online classes since webcam not working in microsoft teams app, i had to use google chrome to connect and attend class.
My webcame works in
'Cheese' app
guvcview
zoom
and browser version of teams
it just does not work in 'microsoft-teams-preview' official version
earlier i was using logitec webcam and it stopped working one fine day, so that its a webcam problem, so bought a new webcam which is this Lenova cam, but yet its the same issue
pls help to resolve it
Microsoft Teams
Skype for Business Linux
Skype for Business Linux
Skype for Business: A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.Linux: A family of open-source Unix-like operating systems.
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JimmyYang-MSFT 48,871 Reputation points Microsoft Vendor2021-08-18T02:48:15.967+00:00 Does anyone else have the same issue in your organization?
What is your version of Teams for Linux?
According to your description, it seems this issue is only occurred in Teams client. In this case, it firstly recommends you try to clear your client cache file to see if it can be fixed. The following command is for your reference:
rm -r ~/.config/Microsoft/Microsoft\ Teams -
Arjun Alagesan 1 Reputation point
2021-08-18T16:01:25.353+00:00 Hi @JimmyYang-MSFT ,
Thanks for the reply.
I discovered new behaviour and it looks like some access problem. I have two user logins created in linux mint uma.
When i login as user1 - Microsoft teams-preview is working fine and teams - Settings->Manage Account - > Devices - video preview is detecting camera fine. which means camara is working
when i login as user2 - Microsoft teams-preview is not detecting camera. Teams -> settings -> Manage Account -> Devices - video preview is not detecting camera. which means camerra is not working.
I have also deleted cache from the user1's 'Microsoft\ Teams' folder.
user2's cache folder is not available for 'Microsoft\ Teams' folder.Please clarify how to fix this issue
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JimmyYang-MSFT 48,871 Reputation points Microsoft Vendor
2021-08-25T08:22:31.643+00:00 Thanks for your information!
According to your description, it look like this question is related to your account in Microsoft Teams, did you test these two account in the same device?
In addition, could user2 use Teams web client to detect the camera device normally?
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