Issues with Windows 10 File Encryption System

Francis Umeakubuike 1 Reputation point
2021-08-31T21:11:37.95+00:00

Hi,

I recently installed a windows 11 OS on my laptop, prior to this I was using windows 10. I have some encrypted files on the laptop which are still present because I installed Windows 11 using the overwrite method. But now I can't access my files, whenever I try to do so I'm met with a file access restriction prompt. I have tried giving access to everybody on the drive C using the properties option but it's still same. Whenever I try to decrypt the file I get this error code 0x80071771. Please I need help ASAP, a lot of important files cannot be accessed.
Thank you in anticipation.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
2,759 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
8,227 questions
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  1. Limitless Technology 39,371 Reputation points
    2021-09-01T10:45:50.57+00:00

    Hello,

    Thank you for your question.

    I would like to suggest you to check below troubleshooting steps.

    1. Give Every one Permission and Select Replace Owner and Replace all child object from Advance option. Afterwards, perform decryption of files.
    2. Also , try to access this files from Windows 10 PC and Decrypt it.

    Please have a look on below Microsoft thread which may help to resolve this issue.
    https://answers.microsoft.com/en-us/windows/forum/all/error-0x80071771-the-specified-file-could-not-be/6ae895e2-f154-40de-b970-e93d3fc8f060

    If the reply was helpful, please don’t forget to upvote or accept as answer.

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