How to delete school email from student verification

Super Star 1 Reputation point
2021-09-05T08:01:59.843+00:00

How to cancel verification my school email from register azure for student? I have registered azure for students subscription with my personal email, and verified by school email, but showed error "You're not eligible". I want to cancel the school email for the subscription verification and deleted all education benefit that have added to my personal email (that I can't use because of the error) and disconnect the school email from my personal email azure, I can't used for register again with other email (it's like I want cancel and unregistered that I have done and delete all) but not delete the benefit azure for student and that originally from my school account (same like before I signed up, and keep /not delete features/benefit/subscription from my organization). I want the school email can be used again for register azure for student with/without my other personal email or for linked it freely (same like before I signed up) for create other type of account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,565 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,638 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Marilee Turscak-MSFT 34,066 Reputation points Microsoft Employee
    2021-09-15T22:39:21.02+00:00

    Hi @Super Star ,

    I would recommend reviewing the troubleshooting guide and double-checking whether the following items are true:

    The information that you provided for your Azure account profile (including contact email address, street address, and telephone number) is correct.
    The credit card information is correct.
    You don't already have a Microsoft account that uses the same information.

    If you are still having trouble I would recommend creating a free support ticket with the Billing team.

    0 comments