OneDrive Backup

moses004 56 Reputation points
2021-09-09T14:23:06.847+00:00

I get the error on a windows 10 domain computer when I click on the OneDrive backup option

Your IT administrator has set a policy that prevents changes to known folders. Contact administrator to resolve this issue.

Has anyone come across the error? We used to have Folder redirection policy and we disabled the policy and using OneDrive now. The only problem that we can not use the backup functionality.130745-onedrive.gif

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,137 questions

4 answers

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  1. Limitless Technology 39,391 Reputation points
    2021-09-10T07:19:05.297+00:00

    Hello,

    It would not be enough to just remove the old folder redirection policy.

    What you can try is to:

    Launch Group Policy Management on one of your domain controllers and find the policy that defines your current folder redirection settings. Right click on the policy and click on Edit
    Go to User Configuration -> Policies -> Windows Settings -> Folder Redirection
    Right-Click on each of the folders and click properties
    In the Target Tab, make sure Setting is set to Basic – Redirect everyone’s folder to the same location
    Under Target folder location make sure its set to Redirect to the local userprofile location
    Under the Settings tab, make sure that Redirect the folder back to the local user profile location when policy is removed. is selected.
    Click Ok
    At this point, you’ll want to go to the computer that is having the issue (in my case all of them) and open a command prompt to issue the gpupdate /force command. You’ll most likely be requested to log off and back on, go ahead and do that.

    Back in Group Policy Management, remove the GPO (group policy object) from the OU, you can delete it from the list of Group Policy Objects too if you want, we won’t need it anymore.
    Now you’ll want to open a command prompt and run gpupdate /force just one more time. If you are asked to log off and back on, go ahead with that.

    You should now be able to right-click on OneDrive and click Settings and go to the Backup tab and click on Manage backup. Now the Start protection button should be enabled and all is good.

    Also, please confirm if the value of this registry key is disabled (1=true, 0=false)

    HKCU > Software > Microsoft > Windows > CurrentVersion > Policies > Explorer
    DisablePersonalDirChange = (1)

    And just a small tip: do not try this on the whole OU, use a user or two for testing purposes before implementing the solution on the entire OU.

    2 people found this answer helpful.
  2. Viki Ji_MSFT 4,421 Reputation points
    2021-09-10T07:01:25.27+00:00

    Hi @moses004 ,
    Welcome to Q&A forum!

    This offcial article stated that "The OneDrive Known Folder Move Group Policy objects won't work if you previously used Windows Folder Redirection Group Policy objects to redirect the Documents, Pictures, or Desktop folders to a location other than OneDrive."

    Per my research, please check if the steps in this page are helpful to you.
    Please note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Any updates, please let me know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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    1 person found this answer helpful.
  3. Maurice Katusiime (UGSL) 5 Reputation points
    2023-12-21T08:08:31.6333333+00:00

    Hello moses004,

    I was facing your same exact issue. This issue was affecting only my local AD domain accounts. From the guidance of this forum and others, I first tried setting the folder redirection GPO policy for the Desktop, Documents and Pictures folder to Basic - Redirect everyone's folder to the same location and set the target location as the user local profile. That did not work!

    The registry keys option too did not work.

    I then set this setting to Not configured and this worked for me. Kindly try that out and see.

    1 person found this answer helpful.
  4. B.alexander 1 Reputation point
    2022-12-01T21:09:07.847+00:00

    Hello moses004,

    Did you ever find a solution to this problem? We are experiencing the same, where no matter how we try to remove the GPO setting, OneDrive will randomly refuse to backup certain folders due to a configured admin policy.

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