Some users cant follow sites and missing SitesServiceCache folder and file(s)

Per Willy Buffelen 1 Reputation point
2021-09-29T16:03:46.323+00:00

Hi, some users cant follow sites, it says "We couldn't add this to the sites you follow Try again later" when they click on the star to follow a site.
This also make sharepoint recent and following in word/excel etc empty. The folder SitesServiceCache appdata\local\microsoft\office\16.0 dont exist. On PC's where follow a site and sharepoint in word etc function ok there is this folder and a file SitesServiceCache that have all the follow sites information. I have tried to click follow in sharepoint sites in different internet browsers but its the same. Also with that user on another PC, so it must be something with the sharepoint/user in O365.

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  1. CaseyYang-MSFT 10,321 Reputation points
    2021-09-30T02:02:22.427+00:00

    Hi @Per Willy Buffelen ,

    Are these users external user?

    Please check your User profiles permission settings in SharePoint admin center.

    Microsoft 365 admin center > Show all > SharePoint admin center > User Profiles > Manage User Permissions

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  2. Per Willy Buffelen 1 Reputation point
    2021-09-30T05:53:52.253+00:00

    Hi, no, its internal users. Ordinary users and Admin users. I see that someone mention something about quota on users mysites and that the problem could be something related to the users onedrive ? I cant find users mysite quota anyplace in sharepoint admin console.

  3. sadomovalex 3,626 Reputation points
    2021-10-04T15:17:40.217+00:00

    try to enable verbose logging in Central administration, reproduce issue with verbose logging turned on and check the ULS log (using ULS viewer). In the log try to find calls to social API (use keywords /_api/social.following/follow or just /follow). If will find something - apply filter by the same correlation id. It will show you all requests in user's session. Probably it will contain details about error.