Two Icons for OneDrive client

Arnold Tomasovsky 21

Hello,

I have installed OD client with /allusers /silent switches. Installation went through just fine, but for unknown reason I am getting two icons of OD.

The one used for connecting to company resources e.g. Sharepoint is being logged on automatically and has the blue icon.
The one used for connecting to personal drive within company resources (that 1TB drive) is asking for a login and the icon grey and crossed out.

What makes it even stranger is the fact, when I open Windows Explorer, but resources are available:

Why does it happen? Thank you.

1 answer

Emily Hua-MSFT 27,551 Reputation points

2021-10-04T07:58:13.63+00:00

@Arnold Tomasovsky

Do you mean, one is that you sync SharePoint server with your computer? Another one is that you use organization account to use OneDrive for Business?
Generally, the grayed-out OneDrive icon in the taskbar means you're not signed in, or OneDrive setup hasn't completed.

> What makes it even stranger is the fact, when I open Windows Explorer, but resources are available.

In this case, can files be uploaded locally to OneDrive for Business?

Currently, I suggest you right-click the grey OneDrive icon, check whether you could open Settings.
If yes, please go to Settings tab > Click Unlink this PC, and then re-sign in your account to check this issue.

If not, it's recommended to reset OneDrive client.
(Reseting OneDrive won't let you lose data.)

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Arnold Tomasovsky 21 Reputation points

2021-10-04T08:14:49.18+00:00

Hello,

the client I installed is from here - https://www.microsoft.com/en-us/microsoft-365/onedrive/download (version 21.170.0822.0002) with /allusers /silent parameter.

After the installation I get two OD icons. One is for O365 Sharepoint and the one for the OD for the 1TB drive on the cloud. Both are O365 services, no legacy 2013/2016 on prem Sharepoint.

I have uninstalled the client completely and installed it back. Now I have only one icon and account to login, for whatever reason. The possibility to unlink the account was present so I did that. Then I had only one login - to my 1TB drive. When I logged on I got the access to my data. After that when went to a random O365 Sharepoint and clicked Sync - I got that to my Windows Explorer, too.

Which still leads me to my previous question - why there were two icons? Even if I used the same source and exactly the same install switch?

In worst case scenario I will reinstall the OS to default and start over the testing.

Thanks.

Emily Hua-MSFT 27,551 Reputation points

2021-10-06T08:49:50.483+00:00

@Arnold Tomasovsky
I installed this version of OneDrive with /allusers /silent parameter, ｗhen I open OneDrive at the first time, this gray icon appears, but after log account into OneDrive, it turns blue as normal.

Before installing OneDrive with /allusers /silent parameter, have you used OneDrive?

Arnold Tomasovsky 21 Reputation points

2021-10-06T13:57:24.587+00:00

I installed this version of OneDrive with /allusers /silent parameter, ｗhen I open OneDrive at the first time, this gray icon appears, but after log account into OneDrive, it turns blue as normal.

Well, you have/had only one OD icon. I had two :) That's what puzzles me. What is also odd, when I log into one of them, actually both work. I can use O365 sharepoint sync and also 1TB drive provided to my biz account.

Before installing OneDrive with /allusers /silent parameter, have you used OneDrive?

No I have not.

Emily Hua-MSFT 27,551 Reputation points

2021-10-11T09:03:53.017+00:00

@Arnold Tomasovsky
Could you please create a new local administrator account to check that whether there are 2 OneDrive icons?

In addition, did you set any OneDrive group policy for OneDrive?

Arnold Tomasovsky 21 Reputation points

2021-10-11T09:33:00.947+00:00

Hello,

I may try.

Yes, I did. I have set the following:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive]
"SilentAccountConfig"=dword:00000001
"FilesOnDemandEnabled"=dword:00000001
"AllowTenantList"="blah-blah-blah"
"PreventNetworkTrafficPreUserSignIn"=dword:00000001
"ForcedLocalMassDeleteDetection"=dword:00000001
"KFMSilentOptIn"="blah-blah-blah"
"KFMSilentOptInDesktop"=dword:00000001
"KFMSilentOptInDocuments"=dword:00000001
"KFMSilentOptInWithNotification"=dword:00000000
"KFMSilentOptInPictures"=dword:00000000

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive\DiskSpaceCheckThresholdMB]
"blah-blah-blah"=dword:00005000

[HKEY_USERS\Software\Policies\Microsoft\OneDrive]
"DisableTutorial"=dword:00000001
"DownloadBandwidthLimit"=dword:00000032
"UploadBandwidthLimit"=dword:00000032
"DisablePersonalSync"=dword:00000001

Thank you.

Emily Hua-MSFT 27,551 Reputation points

2021-10-13T09:40:26.847+00:00

@Arnold Tomasovsky
In my opinion, this may be an unexpected issue, that show a grey icon to let you login anothe account.
If you have the conditions, you can recreate this environment on a test environment and install OneDrive to test it.

Arnold Tomasovsky 21 Reputation points

2021-10-14T05:59:55.16+00:00

Hello,

seems like it. I will reinstall the device and start over. Most likely it will be gone.

I am still curious, how and why it happened, though.

Anyway, thank you very much!

Arnold

Emily Hua-MSFT 27,551 Reputation points

2021-10-15T00:44:14.967+00:00

@Arnold Tomasovsky
If you have any updates on this issue, welcome to post back.
Thank you~
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Two Icons for OneDrive client

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