Lost Password for Office 365 Enterprise Account

Tarun Tuli 1 Reputation point
2020-08-04T07:53:50.75+00:00

Hi All,
Apologies in advance for the long post, but I know if I can find an answer I can find it here.

I had bought an Office 365 account on eBay in feb2020. The account came with a lifetime licence and can work on 5 devices and 5TB of one drive data.

Account is working perfectly fine and is configured on my laptop and my phone.

I have started using the account as my primary account and uploaded my lifetime of memory on this onedrive. Last month I reset the password and now I have forgotten it. I have tried all possible way to recent it but it seems that its not a personal account its an Enterprise account so reset option is not correctly set-up by the admin.

I tried contacting the seller on ebay but no luck.

The account is working perfectly on my phone and laptop but I cant configure it on any other device and I am worried when the password expire i would not be able to reset it too.

is there a way I can retrieve the password from somewhere on my laptop or phone?

I am happy to pay a couple of dollars if anyone of you has a solution and can help.

Thanks in advance
Tarun

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Vasil Michev 95,671 Reputation points MVP
    2020-08-04T12:09:24.347+00:00

    Call support, they should be able to assist you with password reset, after some validation: https://support.office.com/en-us/article/Contact-Office-365-for-business-support-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b#BKMK_call_support

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  2. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2020-08-05T05:42:04.247+00:00

    Agree with michev said, since your issue is related to your Office 365 account itself, you may try to call your product support to see if they could help you about your lost password.