Hi there,
You can try activating the Default Admin account on the PC , to do that follow the below steps
Step 1:
To start Windows 10 in safe mode with command prompt:
- Press Windows + I keys on the keyboard to open Settings menu.
- Select Update & security and click on Recovery.
- Go to Advanced startup and select Restart now.
- After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings >Restart.
After your PC restarts, select a startup setting as Safe Mode with command prompt by pressing the corresponding number.
Step 2:
Follow the below steps to enable Built in Administrator:
- Open Command Prompt from Windows Recovery Environment.
- Copy and paste the below command and press Enter.
net user administrator /active:yes
- Close the Command Prompt.
- Try to login though Built in Administrator and change the other user account privileges to Administrator.
- You may create new user account also and assign the administrative privileges to the account.
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