Excel files on network drive fail to open

Tomáš Sláma 1 Reputation point
2021-10-29T17:06:22.723+00:00

I have a Microsoft Server 2019 Standard with MS Office installed. I also have a Linux server that shares each user's ~/windows/ directory through Samba with their Windows account when they're logged in. However, when they open a .xslx file located in the said directory, the following error appears:

"Sorry, we couldn't find \AppData\Local\Microsoft\INetCache\Content.MSO\111191F2.xlsx. It is possible it was moved, renamed or deleted?"

Opening up the location reveals that the file is indeed there, which hints at some problems with privileges. Opening the file on the network drive as Administrator works, which again hints at problems with privileges. Sadly, I haven't been able to debug this.

Saving the file locally and opening it after works without any problems.

Any help would be much appreciated!

Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
1,640 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emily Hua-MSFT 27,526 Reputation points
    2021-11-01T06:26:24.023+00:00

    @Tomáš Sláma

    From an office perspective, I suggest you add this ~/windows/ directory path to the Trusted Locations.
    Please go to Excel > File > Options > Trust Center > Trust Center Settings > tick the box of "Allow Trusted Locations on my network", then click Add new location, then tick the box of "Subfolders of this location are also trusted".

    For the permission of folders, these such issues are out of my support scope, as the tag "office-excel-itpro" focus more on general issues of Excel client. Thanks for your understanding.
    I personally suggest you could try to use icacls tool to see the permissions on %APPDATA%.
    The reference thread, please checkout "Can any user access the %APPDATA% folder".
    (Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. Vishnuraj K K 1 Reputation point
    2022-07-26T06:27:36.177+00:00

    @Emily Hua-MSFT It worked for me.

    0 comments