System gets stuck on "Please Wait Screen"

Question

Dear Community,

We are having weird issue with some of our computers/laptops. When rebooting system, it gets stuck on "please wait" screen. Sometimes the same behaviour happens when turning on the systems. It takes more than 15 minutes staying stuck on this screen. I realized that when I removed the network cable, the system logged in and "please wait" screen disappeared. It is happening for both windows 8 and windows 10.

Kindly help me what could be the possible reason behined this?

Answer 1

Here is the link which shows the Image saying "please wait":

https://crescentpk-my.sharepoint.com/:i:/g/personal/seema_kanwal_crescent_com_pk/Ecji5Hzbyf1EutjDLOba4h0BJhp4n1XrAvIkUWs7L5s5UA?e=x8wIaV

Answer 2

Please perform these steps and indicate if there are any changes:

1) Place the computers in clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
https://www.eightforums.com/threads/troubleshoot-problem-with-clean-boot-in-windows-8.23382/
https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html

2) Open administrative command prompt and type or copy and paste:

sfc /scannow
dism /online /cleanup-image /restorehealth
sfc /scannow
chkdsk /scan

Post images or share links for the commands with results.
For share links please use one drive, drop box, or google drive.

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Answer 3

I realized that when I removed the network cable, the system logged in and "please wait" screen disappeared.

I suggest you to perform a network reset and see if it helps.

Also, try the clean boot and see if makes any differences:

https://www.kapilarya.com/how-to-perform-clean-boot-in-windows-10

Let me know if this helps!

Note: Included links in this reply refers to blog posts by a trusted Microsoft MVP.