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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 99%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
After deleting the Office (365) version, (pre-installed on a new laptop), I had great difficulty downloading the new 2021 Office Professional. As things stand, it would appear that Excel, PowerPoint and Word have been downloaded as Home and Student 2019 versions (as stated using the Account function within these opened Applications) and the Outlook 2021, Access 2021 and Publisher 2021 appear to be the correct Professional applications (as stated using the Account function within these opened Applications)
This is the information that Is displayed via the new laptop's account profile:
DESKTOP-OU2BB06
Name DESKTOP-OU2BB06
OS Edition Windows 11 Home
OS Build 10.0.22000.318
System type: Dell Inspiron 15 5518
RAM 16 GB
Serial number 93M0LG3
Products you've purchased:- Office Home & Student 2019 Added to your account on 1 August 2020
However, the Office Home & Student 2019 mentioned has never been installed on the new device and presumably refers to my old laptop details:
Don-VAIO VPCEH2N1E
Name Don-VAIO
OS Edition Windows 10 Home
Version 2009
OS Build 10.0.19044.1466
System type: Sony Vaio VPCEH2N1E
RAM 4 GB
Serial number 27549827-5006126
Products you've purchased:- Office Home & Student 2019 Added to your account on 1 August 2020
Office Home & Student 2019 has never been, or has never tried to be installed on this new laptop.
Please can you help solve the problem and thank you in advance.
Don
Hi @Don Brandon
Welcome to Q&A forum ~
According to your description, I want to know that is the Microsoft account bound to the Office 2019 license the same as that of Office 2021?
If you have Office on your computer now, I suggest you run the following command to check the activation information.
Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command below in it, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
(If you are running 32-bit Office on a 64-bit operating system)
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
After getting the results, it's recommended to copy the results and paste here, or share a screenshot here, then I will check if there is any product information for Office 2019.
Thanks for your understanding.
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Thank you very much for answering my question and being a newbie to this forum, I have had trouble trying to accept and replying to you Therefore, I apologise for the delay.
In answer to your question ..... I hope the following helps:
When I run the Command Prompt on my old laptop I obtain this result
ie License Name: Office 19, HomeStudent2019R_Retail
License Description: Office 19, Retail Channel
License Status ----Licensed------
When I run the Command Prompt on my new laptop (Inspiron) I obtain this result
ie License Name: Office 21, Office21ProPlus2021MSDNR_Retail
License Description: Office 21, Retail Channel
License Status ----Licensed------
But as I have said previously This is not the information that Is displayed via the new laptop's account profile:
I do not know if the images I attached can be read by you. i am still finding my way around the support protocol.
If I can help you to help me further then please ask.
Thank you very much for your patience,
Don.
Hi @Don Brandon
Thanks for your quick reply.
This problem is really strange. From the command results, there is only the retail version of Office 2021 Professional Plus on your computer.
Sorry, for better analysis, i had to check more information:
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 20%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Hello, I have a similar problem. I purchased a valid license key to install Office in some devices but I can't install Office 2021 in Windows 11 laptop using the same img file. I have done it with success in Windows 10. The seller suggested me to uninstall Office 365 so I did, but I do run the command you put and the result is this:
---Processing--------------------------
PRODUCT ID: 00336-00000-00000-AA962
SKU ID: 436366de-5579-4f24-96db-3893e4400030
LICENSE NAME: Office 16, Office16OneNoteFreeR_Bypass edition
LICENSE DESCRIPTION: Office 16, RETAIL(Free) channel
BETA EXPIRATION: 1/01/1601
LICENSE STATUS: ---LICENSED---
ERROR CODE: 0x4004FC05 (for information purposes only as the status is licensed)
ERROR DESCRIPTION: The Software Licensing Service reported that the application has a perpetual grace period.
Last 5 characters of installed product key: 7CFGB
---Exiting-----------------------------
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 62%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Hey Don, we write that we can't install office and you reply check activation of office? I have no word!
Dear Domenico Faraco and Kati S. I have just received your comments - regarding a thread from January 2022. These are the first personal enquiries for 18 months. The only way that I managed to activate and register Office Professional 2021 on a Windows 11 laptop was to request the seller to activate it for me on line. Something I would only do as a last resort. I now have all of the "20212" Office Suite apps showing in My Microsoft Account information. I am very sorry that I can be of little extra help. I wish you the best of luck in your quest and I thank you sincerely for all of the many Forums helpers. Be of good cheer. Don Brandon.
Greetings Emilyhua-msft,
Thank you again for your thoughts.
As things stand, it would appear that Excel, PowerPoint and Word have been downloaded as Home and Student 2019 versions (as stated using the Account function within these opened Applications) and the Outlook 2021, Access 2021 and Publisher 2021 appear to be the correct Professional applications
I am afraid I do not know how to discover how an account is bound to which Office version. Sorry.
I found the Account association by going to the "Account" option on the Home screen in each application. I have attached an example screen shot from each of the above categories.
I was concerned that by following the "Update" or "Change License" links it would affect the Apps that appear to be correctly assigned. I did not want to lose the latest installs
I installed Office 2021 by following the links provided by Elite Enterprise Software retailer (via Amazon).
Sorry to be so illiterate and I thank you very much again for your understanding.
Best regards,
Don.
Hi @Don Brandon
Thank you for your patience and detailed sharing.
As Q&A forum is a public place, I covered your email account on each image to protect your privacy.
How did you activate this Office, such as via key, or via signing your account into Office apps?
Then I need your help to sign your account into Subscriptions & Service, then check the Microsoft products like following image.
Or sign your account into My Account - Subscriptions, check the license for your account.
If you find the corresponding Office 2021 product in any interface above, you can download and reinstall it. For more, please refer to "Download and install or reinstall Microsoft 365 or Office 2021 on a PC or Mac".
Looking forward to your update
Hello emilyhua-msft,
Once again, thank you very much for your continuing assistance. I also very much appreciate lining out my eMail account details on the print screen image. I had realised when I logged off that I didn’t do what other forum members had advised participants to do during their communications. I will have to put it down to my naivety.
I activated Office 2021 Professional via a 25 digit code supplied by the software provider linked through Amazon. I did this, as per the seller’s instructions, through their website interface - assuming that this would be linked through Microsoft. As I have previously explained, Access, Publisher and Outlook were downloaded as the expected 2021 versions, the remainder as 2019. I do not remember signing into my account during this process. The pre-installed 365 had been deleted prior to 2021 download and at no time has 2019 been on the new machine.
Name
DESKTOP-OU2BB06
OS Edition
Windows 11 Home Version 2009
OS Build 10.0.22000.318
System type Inspiron 15 5518
RAM 16 GB
Unfortunately, the only product that I have purchased appears to be:-
Products you've purchased:-
Office Home & Student 2019
Added to your account on 1 August 2020
The same as my old laptop!
I have no Subscriptions
I don't understand why I can use a downloaded Office App and it not be registered on my account but is identifiable within the account section of an opened document.
Once again, thank you and I will look forward to your response with relish.
Don.
Hi @Don Brandon
Thanks for your detailed reply as always.
According to your description, the account on the images above is not tied to the key of this Office 2021 but to Office 2019 license.
This issue may be related to this account, which causes Office to incorrectly determine that you are using Office 2019.
emilyhua-msft
Hello Emilyhua-msft
Once again thank you for your perseverance.
I tried following all your suggestions in sequence but came up with unwelcome results.
1) I have no Windows credentials listed at all
2) I tried changing the license key but the screen disappeared directly after entry without effect.
3) When click "About Word" the information refers only to Office 2021!
4) Says Office Updates are ready to be installed but WILL 2019 BE INSTALLED AND WHAT IF?? do I lose 2021?
5) I am concerned about attempting an Online Repair for the same reasons.
Sorry to be concerned, but I have no wish to throw good money away on a repair that might invalidate my purchase.
I will understand if you rest your case.......
I much appreciate the time and effort that you have afforded me,
Thank you again,
Don.
Hi @Don Brandon
If there is no Windows credentials, please enter "Registry" in search box, go to Registry Editor, the locate to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities, remove all identities under the Identities registry entry. (Serious problems might occur if you modify the registry incorrectly. Before you modify it, please remember to back up the registry for restoration in case problems occur.)
Then please restart PC to have a check.
I understand your concerns, but if this step does not work, I still suggest you try to repair Office.
If it turns into Office 2019 completely, I suggest you uninstall it, use the link provided by the salesman again to download the installation package and reinstall it.
Then use the key to activate Office.
After activating Office, check for this issue without logging into the account shown in the pictures above.
Hi @Joost Verhoog
In addition, I have to say something that has nothing to do with the current Office installation issue.
I personally don't recommend buying the retail version of MSDNR, as MSDN subscribers are not supposed to be selling the keys from an MSDN subscription.
For details, you can refer to "Difference between MSDN product and Retail MSDN Product..."
To emilyhua-msft & @Joost Verhoog
I thank you both very much for your valuable help and comments
Regarding your latest suggestion, emilyhua-msft, of changing the Registry files - I attempted to do as you described but found that when I arrived at the "Common" folder, there were NO Identity or Identities folders. I then followed the Uninstall/reinstall route (using the 2021 key) and now find that I apparently have the full Professional Office suite installed. It allowed me to update and seems to work fine. Strangely though, my Microsoft account still shows 2019 on both laptops!
Thanks to your comments, JoostVerhoog-4503, I have now been enlightened about the various options available when purchasing software and licenses. I am afraid that since I started venturing into the world of computing, (in the days when you simply went to a store and bought a floppy disc or CD with license attached) I now realise things have moved on somewhat. Thanks to you, I now realise that when it is time to upgrade or even if this version of 2021 continues to cause issues, I will purchase directly from the main man. I certainly do not wish to take unknowing advantages in circumstances like this.
So, I thank you once again for your considerable efforts and time in helping me with this frustration. It is also reassuring to know that the patrons of the Microsoft Support fraternity have such helpful and knowledgeable experts to call upon.
Be of good cheer,
Don.