Black Screen on virtual Server 2019

JB306yxe 256 Reputation points
2020-09-01T17:58:07.693+00:00

Hi, we upgraded from our domain server version 2012R2 to 2019, now when logging in as the domain administrator, all I get is a black screen
When I do log in, the last thing it says before going to a black screen is ‘Preparing Windows.' I do have access to the task manager so I know it's not hung.
I have no issues logging into the server with my backup tech accounts - they work fine
This server is a virtual server running under VMware v6.5

Windows for business | Windows Server | User experience | Other
Answer accepted by question author
Anonymous
2020-09-02T03:06:57.387+00:00

Hi
This thread with similar issue might be helpful:
https://social.technet.microsoft.com/Forums/en-US/58d44320-9551-404a-9616-278f5457f815/windows-server-2019-black-screen-for-default-administrator-but-not-other-enterprise-admin?forum=ws2019

I hope this information above can help you.
Please feel free to let us know if you need further assistance.

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  1. Sai Bhuwan Swaroop Sudina 0 Reputation points
    2023-03-29T09:04:28.1733333+00:00

    Hi JB306yxe,

    Please let me know which entry from the below has to be deleted.

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  2. JB306yxe 256 Reputation points
    2020-09-15T15:24:05.93+00:00

    This is what fixed the issue...
    Computer Configuration->Windows Settings->Security Settings->Local Policies->Security Options
    Enable "User Account Control: Admin Approval Mode for the Built-in Administrator account" which is set to "Not Defined"
    After that do a gpupdate /force en try to login as domain administrator again

    Last thing that I had to do was remove the duplicate profile
    Computer \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList

    Logged out and back in again and now things are back to normal.

    Thank you for the help, the link helped out.

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  3. Anonymous
    2020-09-01T18:21:04.257+00:00

    In-place upgrades are very risky and never recommended. Sounds like the profile may be corrupt. If you create a new account with local administrative rights, logon with new account, then after saving off docs, etc. from corrupt/abandoned profiles use Control Panel|Users and Passwords and delete the old profile stores. Then when you next logon a new profile is created from an image in \default user then you can copy your saved data back to new profile.

    --please don't forget to Accept as answer if the reply is helpful--

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