Window Update failing with error code 0x80073712

Mallikarjun G 1 Reputation point
2022-05-29T09:40:49.913+00:00

WinVer: Win server 2012 standard

Hello Experts,

I need help with patching one of our server. I tried to install the latest SSU update but it keep failing. Below is the error captured in event logs.

++
Description:
Installation Failure: Windows failed to install the following update with error 0x80073712: Security Update for Windows (KB5011571).
++

  • I tried to add a package using the cab and it failed with a store corruption error.

===
C:\Windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 6.2.9200.22807

Image Version: 6.2.9200.22807

[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.

Error: 0x800f081f

DISM failed. No operation was performed.
For more information, review the log file.

=====

C:\Windows\system32>dism /Online /Add-Package /PackagePath:"C:\Patches\Windows8-
RT-KB5007260-x64.cab"

Deployment Image Servicing and Management tool
Version: 6.2.9200.22807

Image Version: 6.2.9200.22807

Processing 1 of 1 -
An error occurred - Package_for_RollupFix Error: 0x80073712

Error: 14098

The component store has been corrupted.

====

Please help me fix the issue.

Regards,

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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2 answers

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  1. T. Kujala 8,706 Reputation points
    2022-05-29T09:51:57.83+00:00

    Hi @Mallikarjun G ,

    Have you tried to download this update from the Microsoft Update Catalog and then install it?

    https://www.catalog.update.microsoft.com/Search.aspx?q=kb5011571

  2. Limitless Technology 39,371 Reputation points
    2022-06-06T07:19:31.027+00:00

    Hello Mallikarjun,

    Firstly I would recommend to run a health check and repair using, from Command Prompt window, type the following commands. Press the Enter key after each command:

    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth
    reference: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image?view=windows-11

    Then a reset of Windows Update components:
    https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources#reset-windows-update-components-manually

    And last a cleanup of the component store: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?view=windows-11

    ---------------------------------------------------------------------------------------------------------------------------------------------------

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