installation exceeded the time limit autopilot

Question

Hi,

installation exceeded the time limit message appears when Windows Autopilot happens in a device

Please help the required settings to be updated

Answer 1

You should click on Show details to find exactly what it is failing on. You can edit the Enrollment Status page and try increase the "Show timeout error when installation takes longer than specified number of minutes" setting. https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#available-settings

Also, you can use Michael Niehaus's script to decode what is exactly failing (most likely an app installation timeout) https://oofhours.com/2020/07/12/windows-autopilot-diagnostics-digging-deeper/

Answer 2

Please help to turn on the computer. This is what it says on the screen alone

Answer 3

@Boopathi S Thanks for reaching out. The time out error on Device Setup mostly shows that something is wrong. In most of the scenario which I have seen, the deployment of the application or installation would have failed which is causing the setup to show this default message.

To narrow it down, you can collect the MDM logs, when you see this error message, press shift+F10 this will open up the Command prompt.
You can then type in mdmdiagnosticstool.exe -area Autopilot -cab c:\autopilot.cab to collect the autopilot logs.

1) They will help you troubleshoot what went wrong. As these might contain huge set of logs, you can contact Microsoft support with these logs to get a quicker resolution.
2) Or you can reverse engineer on a normal windows 10 machine by deploying applications and to find which one fails using event viewer or Intune portal.

If the application fails in normal enrollment, that will also fail during Autopilot causing you to exceed the time provided and give up that error message. Hope this helps.

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Answer 4

@Boopathi S , From the picture, we find Autopilot is stuck in Device setup stage. In this stage, the Enrollment Status Page tracks the device setup items like: Security policies, Applications, Connectivity profiles, Certificate profile. We can click "Show details" on Device setup to see more details.

Meanwhile, please check if there's any known issue met our situation.
https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-status#known-issues

In addition, we can try the steps in the above link to enable the ability for users to collect logs in the ESP policy. When a timeout occurs in the Enrollment Status Page, the end user can choose the option to Collect logs. By inserting a USB drive, the log files can be copied to the drive and check if there's any error in the DeviceManagement-Enterprise-Diagnostic-Provider event log during Autopilot phase.

Hope it can help.

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