The User Profile Service service failed the sign-in

Sivakumar Ramanathan 1 Reputation point
2022-07-06T17:44:56.73+00:00

We are doing Intune Autopilot to reconfigure/provision our devices with Join Type as Hybrid Azure AD joined, Deployment mode as User-Driven and Allow pre-provisioned deployment(YES).

Issue

PCs are provisioned successfully. The first user was able to login into the PC on the network successfully.

When the second user tries to login into the PC after few minutes. We are getting the following error message.

 We have to restart the PC to be able to login with the second user ID.

Does anyone experienced this issue on your environment ?

218286-user-profile-service-failed.jpg

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,618 questions
Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
407 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,336 questions
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3 answers

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  1. Lu Dai-MSFT 28,346 Reputation points
    2022-07-07T02:46:25.87+00:00

    @Sivakumar Ramanathan Thanks for posting in our Q&A.

    Honestly, I didn't experience this issue. However, I found someone said that this error message means that the user profile may be corrupted. If restarting the PC can solve it, it is not needed to worry.

    If this issue still exists after restarting the PC, it is needed to check more information. Based on my research, here are some methods can be referred.
    https://www.tenforums.com/tutorials/145678-fix-user-profile-service-failed-sign-error-windows-10-a.html
    Note: Non-Microsoft link, just for the reference.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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  2. Rudy Ooms 596 Reputation points
    2022-07-07T08:38:51.107+00:00

    Hi.. Did you also made sure the account esp will only be shown for the first user and not the second user?
    Wondering about the logs though ... as there should be something mentioned in the user profile service event log I would assume what could be causing it

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  3. Kapil Arya 7,596 Reputation points MVP
    2022-07-07T15:20:47.033+00:00

    Hello,

    See if this fix helps you:

    https://www.kapilarya.com/the-user-profile-service-failed-the-sign-in-windows-10

    Hope this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP. 

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