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Microsoft 2FA Additional Security Verification page

Parveen David 1 Reputation point
2022-07-26T09:11:34.327+00:00

Hi Guys,

I just have this doubt. In my organization we have migrated Office services to cloud. Plus we also recently have had MFA enabled for all users.

Question is, whenever I go to 'aka.ms/MFAsetup', it leads to "Additional Security Verification' page. Weird thing is, I'm seeing 2 version of this page. One is the actual setup, which starts from registering phone number, receiving OTP and etc then the other version, which is the end version where you can edit your MFA setup sorta in a classic settings view. You can also delete and create new App passwords in the latter.

Supposedly, as per my understanding, once the phone number is registered and OTP is verified, the next time I go to 'aka.ms/MFAsetup', I should be seeing the MFA editing page instead of starting page back again

I can't predict if there's any difference in setup for certain user as they can view the editing page instead of starting over

Is there a way to make it the same for everyone or am I missing something?

Sorry and Thanks

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A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Marilee Turscak-MSFT 35,901 Reputation points Microsoft Employee
    2022-08-02T22:43:12.37+00:00

    Hi @Parveen David ,

    If the users' devices are registered, they should be directed to the "Security Info" blade at https://mysignins.microsoft.com/security-info

    Alternatively, the users can go to myapps.microsoft.com, click the profile link in the upper right hand corner, and edit security info from there. Could you please share a screenshot of what you are seeing and the two different views?

    If they're not seeing these options, the problem might be that the devices need to be registered but aren't yet (maybe something went wrong and it didn't get completed), and the tenant admin will need to add them directly.

    Please let me know if they have better luck accessing the setup from the myapps page.

    -

    If the information was helpful to you, please Accept the answer. This will help us and other community members as well.

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  2. Parveen David 1 Reputation point
    2022-08-03T01:20:35.547+00:00

    Hi @Marilee Turscak-MSFT ,

    Thanks for the reply.

    1) This is what I see when I do initial setup for a user that has MFA enabled

    227336-additional-security-verification-screen-step-1-768.png

    2) What I should see when I'm visiting aka.ms/MFASetup for a registered, MFA enabled user

    227337-oip.png

    So, the issue is instead of getting to image (2) for a registered user, I'm stuck in image (1) which re-registers user's number and creates a app password making the current app password invalid

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  3. Parveen David 1 Reputation point
    2022-08-10T03:46:05.927+00:00

    Hi @Marilee Turscak-MSFT

    I think I found how to get to the image 2 as shown in previous comment

    When I go to 'aka.ms/mfasetup' in Chrome, I'm able to get to the MFA option editing page instead of starting over MFA registration

    Not sure what causes this issue but opening it from Chrome instead of Edge, bring me to this page

    This case can be closed for now

    Thanks

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