Nvidia Graphics Driver Issue on Windows 11

Question

Hi all,

I’m trying to diagnose a issue I am having with my Nvidia GTX 3080 on my Windows 11 device.

I recieve a code 43 in the driver details.

I can’t view my Nvidia Control Panel.

Also, I’ve tried a clean install of the nvidia software and a system restore which neither worked.

Here is a snippet of the event log which I’m trying to diagnose.

Level Date and Time Source Event ID Task Category
Warning 8/4/2022 5:34:18 PM Microsoft-Windows-Kernel-PnP 442 None "Device settings for PCI\VEN_10DE&DEV_249C&SUBSYS_201A1A58&REV_A1\4&2fe73485&0&0008 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: PCI\VEN_8086&DEV_9A60&SUBSYS_20171A58&REV_01\3&11583659&0&10
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFE80F122
Present: false
Status: 0xC0000719"
Error 8/4/2022 5:29:57 PM Microsoft-Windows-Kernel-PnP 411 None "Device PCI\VEN_10DE&DEV_249C&SUBSYS_201A1A58&REV_A1\4&2fe73485&0&0008 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters:
Upper Filters:
Problem: 0x1F
Problem Status: 0xC01E0438"

V2 Log: https://drive.google.com/file/d/1af4F-dEkdtyTK_Q01VmEPjzJl39Rg9Ho/view?usp=sharing

Answer 1

This is an interpretation of the displayed results:

There were problems with the driver attempting to start for the display driver.

Windows attempted to load the Intel TigerLake-H GT1 [UHD Graphics] for the Nvidia GA104M [GeForce RTX 3080 Mobile / Max-Q 8GB/16GB]

This was not possible so Windows used the default Microsoft display driver.

0xC0000719 = The provided context did not match the target

0xC01E0438 = The driver trying to start is not the same as the driver for the posted display driver

1) Run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

2) Boot to the BIOS > look for settings for the Intel integrated GPU (iGPU) and Nvidia designated GPU (dGPU) > if there is a menu setting then post images or share links into this thread

3) Boot to safe mode using shift + restart > try again to open the Nvidia control panel > look for iGPU and dGPU settings > post images or share links into this thread

4) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread

5) Run:

(bat scripts by design prompt antivirus software and require manual overrides)

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

Post a share link into this thread using one drive, drop box, or google drive.

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Answer 2

I can’t view my Nvidia Control Panel.

Then contact the NVidia support
https://www.nvidia.com/en-us/support/

Answer 3

There were no dump files collected.

The logs reported multiple unexpected shutdowns and restarts.

There was a startup repair due to corruption.

There was a BSOD with bugcheck 9F.

There was a BSOD with failure to create a dump file.

1) Run the bat script in the earlier post to make sure that Windows is optimally configured to

https://www.tenforums.com/attachments/bsod-crashes-debugging/360137d1645183388-batch-files-use-bsod-debugging-tuneup_plus_log.bat

a) make it easier to recognize BSOD
b) create dump files that can be used for troubleshooting

2) Make sure that third party software are not used to install drivers
Install drivers from the computer or motherboard or component manufacturer websites.

4) Open Ccleaner (do not perform any cleaning during the troubleshooting) > click windows or custom clean > scroll down to system and advanced > post images or share links into this thread

NVIDIA GeForce RTX 3080 Laptop GPU PCI\VEN_10DE&DEV_249C&SUBSYS_201A1A58&REV_A1\4&2FE73485&0&0008 43

Event[4925]
Log Name: System
Source: Microsoft-Windows-StartupRepair
Date: 2022-08-04T18:07:56.2370000Z
Event ID: 1121
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: LAPTOP-QNKKVRKO
Description:
The following file necessary for Windows startup was corrupt: ot\cipolicies\active{cdd5cb55-db68-4d71-aa38-3df2b6473a52}.cip

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Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
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