server 2016 black screen

Question

I'm facing an issue with black screen right after successfully login through RDP. I cant launch task manager, or use powershell or psexec remotely to connect to the server. I dont have audio process running, appreadiness is set to manual. If i console into the server instead of black screen it's either gets frozen right after ctrl-alt-del before credential screen or on welcome screen right after entering credentials. It's happening on both physical and virtual servers. The only thing i am able to do is to reboot which fixes the issue for a few days. Nothing on event logs and users have interactive setup in the group. It's running 14393.3866 build

Answer 1

Hi,

I was able to trace it to Symantec locking out processes.

I un-installed Symantec and monitoring.

Answer 2

Hi,

Welcome to Microsoft Q&A.
Check if there is a memory.dmp under C:\Windows folder.
If there is a dump file, you can download the WinDbg Preview from Microsoft Store for dump analysis.
Reference link —— Analyzing a Kernel-Mode Dump File with WinDbg
https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/analyzing-a-kernel-mode-dump-file-with-windbg

Best regards,
Molly

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Answer 3

Also check the manufacturer site for the latest ROM bios, firmware, chipset, and driver support pack. Some things to try;

• sfc /scannow
• dism /online /cleanup-image /restorehealth
• patch fully using the latest cumulative update https://support.microsoft.com/en-us/help/4000825

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Answer 4

Looks like hardware is supported.

I should clarify a bit. i can do unc to the server and still able to browse folders and files. i can also do Enter-pssesion and connect and run few command like list processes or netstat. However if i try to list services it just sits there. It's across multiple platforms and hardware. Almost feels like a patch issue

If i reboot servers go back to normal. Some dont get issue again but some get it a week or so later

Answer 5

Lockups are almost always caused by hardware issues. I'd check here and with manufacturer that the hardware has support.
https://www.windowsservercatalog.com/
Also check the manufacturer site for the latest ROM bios, firmware, chipset, and driver support pack.

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