Phone Replaced - No Access for MFA - Locked out of Azure Portal

Jeffrey Barker 1 Reputation point
2022-09-08T19:57:12.787+00:00

I recently replaced my mobile device and transferred the Authenticator accounts. I did not realize there were additional steps for adding the organizational QR code.

I have a small development Azure account and I am the only user. I previously had a break glass account that was removed.

Since I cannot access the portal, I can’t create a support ticket. Please let me know how I can regain access. I setup a phone number with my account, but in the authentication for MFA, the option for auth by phone is not there.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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3 answers

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  1. Dillon Silzer 54,466 Reputation points
    2022-09-08T20:35:57.067+00:00

    Hi @Jeffrey Barker

    You can try calling the Global Customer Service phone numbers at https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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    If this is helpful please accept answer.

  2. José María Carbonell de Sena 1 Reputation point
    2022-09-13T21:23:50.86+00:00

    You can try select other autentication Way by sending verification code. I asume you are unistalled the App and reinstaled again step by step.

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  3. Jeffrey Barker 1 Reputation point
    2022-09-30T09:12:54.613+00:00

    I was able to open a ticket by calling Office 365 Support (800) 865-9408:
    https://support.microsoft.com/en-us/topic/contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77

    Thank you everyone for the help.

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