Plan and prepare for Dynamics 365 Intelligent Order Management in 2022 release wave 1
Important
This content is archived and is not being updated. For the latest documentation, go to Intelligent Order Management overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
The 2022 release wave 1 plan covers all new functionalities planned to be delivered to market from April 2022 to September 2022. In this article, you'll find the product overview and what's new and planned for Dynamics 365 Intelligent Order Management.
Overview
Microsoft Dynamics 365 Intelligent Order Management provides the flexibility you need to capture orders from any order source, including e-commerce, marketplace, mobile apps, or traditional sources like electronic data interchange (EDI). Your back-office organization can fulfill those orders from their own warehouses, third-party logistics providers (3PL), stores, or drop-ship with vendors or other delivery fulfillment partners using out-of-the-box, prebuilt connectors from a growing ecosystem of Microsoft Power Platform connectors.
The 2022 release wave 1 brings an expanded set of out-of-the-box provider integrations that ship with Intelligent Order Management, enabling rapid deployment and connectivity to an ecosystem of solutions in the order capture, logistics, fulfillment, and delivery process flows. Combined with the rich ecosystem of providers, you will have the ability to achieve more advanced order orchestration using the new expanded set of features and optimizations supported in inventory orchestration, order actions, and fulfillment.
Taking advantage of our expanded order fulfillment and world class reverse logistics and exchange experience will help you to enhance customer loyalty. The 2022 release wave 1 brings a brand-new returns and exchange management service directly integrated into e-commerce solutions. This service enables you to orchestrate journeys that minimize operational costs related to getting merchandise back on shelves, and drive clear communication with your consumers.
Monitoring complex order, fulfillment, and delivery capabilities requires a system to give you the insights to take actions on the issues you need to focus on. Building on the capabilities already in the Intelligent Order Management solution, the 2022 release wave 1 brings you new insights to help monitor your system health, allowing you to quickly focus on systems that cause issues in your order process. With expanded machine learning and Microsoft Power BI dashboards, you can gain insights into the events through the order, fulfillment, and returns process and focus on metrics to help continuously optimize the process and build customer loyalty.
For official product documentation and getting started on Intelligent Order Management, go to:
- Microsoft Dynamics 365 Intelligent Order Management website
- Microsoft Dynamics 365 Intelligent Order Management overview video
- Microsoft Dynamics 365 Intelligent Order Management documentation
Updates to Dynamics 365 Intelligent Order Management 2022 release wave 1
Investment areas
Business to consumer (B2C) enhancements
Omnichannel commerce remains a top investment priority for digital commerce leaders. For this release, we are providing key updates that will provide consumers the confidence to make purchases while knowing they will have a delightful post-purchase and self-service returns experience. These new capabilities allow brands to achieve more streamlined, cost-effective processes to reliably deliver to consumers. This solution can thereby help build the brand loyalty that is critical for direct-to-consumer growth and empower brands in a competitive playing field with closed marketplaces.
Provider integrations
The ability to connect to an ecosystem of solutions in the order capture, logistics, fulfillment, and delivery process flows gives customers the choice to work with the software and partners that bring value to their business. Microsoft will expand the out-of-the-box providers that ship with Dynamics 365 Intelligent Order Management. This will enable rapid deployment and the ability to quickly reorganize as processes and requirements change.
Order visibility and insights
Monitoring complex order, fulfillment, and delivery capabilities requires a system that provides insights so you can take actions on the issues you need to focus on. Building on the capabilities in the Dynamics 365 Intelligent Order Management solution, we're providing expanded capabilities to help monitor your system health. This functionality will enable you to focus on systems that cause issues in your order process. With expanded machine learning and Power BI-driven dashboards, you'll gain insights into events through the order capture, fulfillment, and returns process. With the new functionality, you can focus on metrics that will help you continuously optimize your process and build customer loyalty.
Core orchestration functionality
Small and large organizations have processes with complexity due to types of products, geographic issues, supply and fulfillment strategies, and partners. Dynamics 365 Intelligent Order Management will be expanding the order orchestration capabilities to handle more advanced order actions based on configurable business logic, allowing customers to achieve higher levels of automation in the order decisions and flexibly as needs change.
To maximize sales and improve the customer experience, businesses strive to optimally allocate the available inventory across multiple channels so that customers’ expectations of fast and on-time delivery are met. Businesses can achieve optimal inventory allocation and build customer confidence by developing a single view of inventory that can be dynamically shared across order sources, fulfillment, and reverse logistics, thereby driving intelligent decisions.
Application monitoring and troubleshooting
Administrators can use the improved monitoring and debugging experience to monitor the Intelligent Order Management system. This new experience will automatically detect performance anomalies, and it includes powerful analytics tools to help you diagnose issues and better understand your system health.
To learn more about the entire set of capabilities being delivered during this release wave, check out the release plan for Dynamics 365 Intelligent Order Management below:
For application administrators
User-impacting features to the user experience enabled automatically
User-impacting features should be reviewed by application administrators. This facilitates release change management and enables successful onboarding of new capabilities released to market. For the complete list, look for all features tagged "Users, automatically" in the release plan.
Features that must be enabled by application administrators
This release wave contains features that must be enabled or configured by administrators, makers, or business analysts to be available for their users. For the complete list, look for all features tagged "Users by admins, makers, or analysts" in the release plan.
Get the most out of Intelligent Order Management
| Helpful links | Description |
|---|---|
| Release plan | View all capabilities included in the release. |
| Product updates | Stay up to date on latest product updates. |
| Release calendar | Know important release milestones. |
| Licensing | Improve your understanding of how to license Intelligent Order Management. |
| Product documentation | Find documentation for Intelligent Order Management. |
| User community | Engage with Intelligent Order Management experts and peers in the community. |
| Upcoming events | Find and register for in-person and online events. |
| Product trials | Get started with Intelligent Order Management. |