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Surface portals provide IT admins with a centralized solution to manage and monitor Surface devices at scale, with insights and visibility into your environment.
With Surface portals, you can:
- Centralize management of device warranties and support requests. Initiate single or bulk warranty claims.
- Gain insights into your warranty status and claims—in a single view.
- Monitor the health of all your Surface devices and get notifications about any unusual device status, which can help reduce IT costs.
- Access a unified interface for Surface device management tasks.
Note
Move to modern: On August 31, 2025, Surface support will be moving off Microsoft Services Hub. Don’t wait - get improved support now using the Surface Support Portal or the Surface Management Portal.
Video demo
See how the Surface Management Portal and Surface Support Portal can boost efficiency for managing Surface devices, monitoring compliance, and streamlining support:
Compare portals
| Key Features | Services Hub | Surface Support Portal | Surface Management Portal |
|---|---|---|---|
| Access to Surface technicians | ✔ Yes | ✔ Yes | ✔ Yes |
| AI-enabled self-help | ✔ Yes | ✔ Yes | |
| Self-serve capabilities | ✔ Yes | ✔ Yes | |
| Support via chat | ✔ Yes | ✔ Yes | |
| Track service order & support request history | Only available as assisted support | ✔ Yes | ✔ Yes |
| Track warranty status | Only available as assisted support | ✔ Yes | ✔ Yes |
| Bulk device service orders for repair or exchange | ✔ Yes | ✔ Yes | |
| Device registration | ✔ Yes | ✔ Yes | |
| Secure authentication | ✔ Yes | ✔ Yes | |
| Role based access control | ✔ Yes | ✔ Yes | |
| Access to support tools and resources | ✔ Yes | ✔ Yes | |
| Device insights – usage, compliance, health, performance, & encryption | ✔ Yes | ||
| Device emission reporting | ✔ Yes | ||
| Windows 11 eligibility status | ✔ Yes | ||
| API integration availability | ✔ Yes | ||
| Subscription requirements | Not required. Valid Microsoft tenant required to access the Surface Support Portal | Microsoft Intune, Microsoft 365 E3 or E5 | |
| Platform requirements | Microsoft 365 admin center | Microsoft Intune admin center |
Surface Management Portal
Commercial customers managing tenants via Microsoft Intune can use the Surface Management Portal to handle service requests for Surface devices.
Sign in to the Microsoft Intune admin center and go to All services > Surface Management Portal.
- Requirements: Valid Microsoft Intune or Microsoft 365 E3/E5 subscription and Surface device enrollment through Intune
For full details, see Surface Management Portal.
Surface Support Portal
Microsoft 365 Business customers can use the Surface Support Portal to handle service requests for Surface devices.
Sign in to the Surface Support Portal - Microsoft 365 admin center and go to Support > Microsoft Surface support
Requirements: Access does not require a subscription; however, a valid Microsoft tenant is required.
Note: Customers with a Microsoft 365 tenant and/or subscription also have access to the Surface Support Portal.
For full details, including instructions for streamlined access, see Surface Support Portal overview.
Prerequisites
Whether you're using the Surface Management Portal or the Surface Support Portal, you first need to configure at least one admin role. To learn more see: