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"Invalid Azure credentials provided" error when setting up CycleCloud server

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This article describes how to resolve an "invalid Azure credentials provided" error that might occur when you set up a CycleCloud server.

Background

When you set up CycleCloud, you can use either Service Principal or Managed Identities for permissions management. In either scenario, you must assign a Contributor role for the subscription. The Contributor role is required to authorize either a service principal or managed identities to take subscription actions, such as creating a storage account or creating virtual machines (VMs).

Symptoms

When you try to set up CycleCloud server together with either a service principal or managed identities, you receive the following error message:

Invalid Azure credentials provided: The client '<tenant-guid>' with object id '<application-guid>' does not have authorization to perform action 'Microsoft.Storage/storageAccounts/read' over scope '/subscriptions/<subscription-guid>' or the scope is invalid. If access was recently granted, please refresh your credentials.

Cause

The role hasn't been correctly assigned to the service principal or the managed identities.

Note

The Contributor role is the simplest option that includes sufficient permissions for management of CycleCloud resources in a subscription, such as VMs, network, and storage. However, the Contributor role has a higher privilege level than CycleCloud requires. Therefore, you could use a custom role in more complex scenarios. If you're considering using a custom role, we recommend that you take a deeper look at the Azure role definitions and specific actions.

Solution for service principal

Service principal setup

During the initial CycleCloud setup, you create a service principal by following the instructions in Using Service Principal. You use a CLI command to create the service principal and to assign a Contributor role for the subscription.

Check subscription permissions

  1. Log in to the Azure portal, and search on Subscriptions.
  2. Locate the subscription that you want to use for CycleCloud (if more than one subscription is listed).
  3. Select Access Control (IAM), select the Role assignments tab, and then locate the Contributor role listing.
  4. Check to verify that the service principal (not the user who is deploying CycleCLoud) is missing from the Contributor role.

The service principal is most likely to be missing in scenarios that involve multiple users and tenants. This situation is also likely if you're trying to use an existing service principal for CycleCloud development instead of creating a new one.

Add role assignments

Prerequisites

In order to add role assignments, you must have Microsoft.Authorization/roleAssignments/write permission for the subscription, such as User Access Administrator or Owner. By default, the Write permission isn't granted to a Contributor.

To add a Contributor role to the service principal that's being used for CycleCloud development, follow the steps in Assign Azure roles using the Azure portal.

Solution for managed identity

Managed Identities setup

As you set up managed identities, you enable managed identities during or after CycleCloud VM creation, as described in Configure managed identities using the Azure portal.

After managed identities are enabled, the Contributor subscription role must be assigned to the managed identity.

Follow these steps to add a Contributor role to the subscription:

  1. Log in to the Azure portal, and locate the CycleCloud server VM.
  2. In the left panel, select Settings > Identity.
  3. Select Azure role assignments > Add role assignments, and then select Subscription and Contributor on the menu.
  4. It might take one to two minutes for the new assignment to be created. After it's created, make sure to verify the credential in CycleCloud.

Contact us for help

If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.