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Anyscale on Azure support model

Microsoft and Anyscale provide a co-support model for Anyscale on Azure. You use the standard Azure support process, and Microsoft coordinates with Anyscale when an issue requires Anyscale product expertise.

Note

Customers with direct support channels set up with Anyscale Support can contact Anyscale Support directly for Anyscale platform issues. At launch, Anyscale on Azure provides Enterprise tier service level agreements (SLAs).

How support works

A support request moves through the following stages:

  1. Open an Azure support request. If you experience an issue with Anyscale on Azure, open a support request with Microsoft Customer Service and Support through the Azure portal, as you would for any other Azure resource.
  2. Microsoft performs initial triage. Microsoft reviews the request, gathers the information needed to diagnose the issue, and determines the appropriate support path.
  3. Anyscale joins when needed. If the issue requires Anyscale product expertise, Microsoft might engage or route the case to Anyscale Support. Microsoft and Anyscale coordinate on the case through resolution, and either support team might contact you for diagnostic information or next steps.

How to get support

  1. Sign in to the Azure portal.

  2. Select Portal menu in the upper-left corner, then select Help + support at the bottom of the navigation panel.

  3. Select Create a support request.

  4. For Which service are you having an issue with?, select None of the above.

  5. In the Select a service dropdown, search for Anyscale and select Anyscale on Azure under Compute.

    Support + troubleshooting pane with None of the above selected and Anyscale on Azure listed under Compute in the Select a service dropdown.

  6. Follow the remaining prompts to describe your issue and submit the request.

Important

Always select Anyscale on Azure in the Select a service dropdown when you open a support request in the Azure portal. Selecting any other service routes your case to the wrong team and delays resolution.

For guidance on opening Azure support requests, see Create an Azure support request.

Support scope

Anyscale provides support for Anyscale on Azure. For information on Azure support plans and their coverage, see Azure Support Plans.

Before opening a support request, review the Limitations to confirm the behavior isn't a known constraint. For example, Anyscale doesn't support Anyscale CLI commands that write to Azure cloud resources.

Troubleshooting

For self-serve guidance on common issues, see the Anyscale on Azure knowledge base.

Next steps

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