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Microsoft Bookings

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Microsoft Bookings makes scheduling and managing appointments a breeze. It helps you schedule and manage appointments with your customers, clients, or colleagues. Whether you need to book time to meet people or set aside time for different meetings, Bookings makes it easy and convenient for both you and your attendees. Bookings includes a web-based booking page, which integrates with Outlook to optimize your calendar and give your customers the flexibility to book a time that works best for them. Email and SMS text notifications reduce no-shows and enhance customer satisfaction. Your organization saves time with a reduction in repetitive scheduling tasks. With built-in flexibility and ability to customize, Bookings can be designed to fit the situation and needs of many different parts of an organization.

Note

The Bookings calendar is a mailbox in Exchange Online.

Watch: Introducing Microsoft Bookings

Bookings makes it easier for small businesses to schedule and manage appointments with their customers.

Microsoft Bookings lets you conduct virtual meetings

Use Bookings to make your organization’s meetings virtual with online meetings via Microsoft Teams and Skype for Business. Each appointment booked as an online meeting creates a unique meeting link that is sent to attendees so they can join via a web browser, phone dial-in, or the Skype or Teams app. Bookings is also available as an app in Teams, which allows you to create Booking pages, declare your availability, add team members, and both schedule new and manage existing appointments.

Personal Bookings

Personal bookings is how you manage your own appointment timeslots, it allows you to easily configure and share your availability with your customers, clients, or colleagues. You can be in charge of your own time and avoid the back and forth of scheduling. You can also set aside time for specific activities by creating meeting types. Once you create a personal booking page, you can share a link with anyone who can then see your availability and easily schedule a time when you're free and is convenient for them.

Shared Bookings

Shared bookings are booking pages that you create and manage for your team. They allow you to invite your team members to let your customers book time with you and your team.

It's made up of these components:

A booking page where your customers and clients can schedule appointments with the staff members who should provide the service or run the appointment. This web-based booking page can be shared via a direct link, your Facebook page, and even through link embedding within your website.

A web app that contains a set of web-based, business-facing pages where Booking page owners and administrators within an organization can define appointment types and details, manage staff schedules and availability, set business hours, and customize how appointments are scheduled. These pages allow for versatility and the ability to customize a booking page to fit the diverse needs of the person or organization.

Bookings data and compliance

All Bookings data is stored within the Microsoft 365 platform and in Exchange Online. Bookings follows all data storage policies that are set by Microsoft, which are the same policies that all Microsoft 365 apps follow. Bookings uses shared mailboxes in Exchange to store customer, staff, service, and appointment details. Compliance policies for shared mailboxes in Exchange also apply for Bookings mailboxes. All customer data (including information provided by customers when booking) is captured in Bookings and is stored within the app, thus it's stored within Exchange Online.

Before you begin

Microsoft Bookings is available in the following subscriptions:

Office 365: A3, A5, E1, E3, E5, F1, F3, G1, G3, and G5
Microsoft 365: A3, A5, E1, E3, E5, F1, F3, Business Basic, Business Standard, Business Premium, Teams Essentials, Teams Premium

Next steps

To get started, see Get access to Microsoft Bookings. To turn Bookings on or off, see Turn Bookings on or off for your organization.