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Troubleshoot solution import errors in Microsoft Dynamics 365

This article introduces how to troubleshoot the error that occurs when you import a solution in Microsoft Dynamics 365.

Applies to:   Microsoft Dynamics 365
Original KB number:   4468903

More information

The following are general recommendations for troubleshooting solution import errors:

  • Use help link or button

    Solution import errors will typically include a help link or button. If you select the help link or button, you will be directed to a help article focused on that error code if one exists.

  • Download Log File

    Some solution import errors will include a Download Log File button. You can use this option and open the file in Microsoft Excel to view more details that may help you resolve the issue.

  • Try the import again

    Some errors may be the result of a temporary issue. If you have not already, try the import again.

  • Community and support

    You can also use the information in the error message to search for potential solutions in the Microsoft Dynamics 365 Community Forums. If the error persists and you are not able to resolve the issue using the details available in the error, you can contact Microsoft Support for assistance.