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Troubleshoot Azure subscription sign-in issues

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This guide helps to resolve the issues in which you can't sign in to the Azure portal.

Note

If you are having issues signing up for a new Azure account, see Troubleshoot Azure subscription sign-up issues.

Page hangs in the loading status

If your internet browser page hangs, try each of the following steps until you can get to the Azure portal.

  • Refresh the page.

  • Use a different internet browser.

  • Use the private browsing mode for your browser:

    • Edge: Open Settings (the three dots by your profile picture), select New InPrivate window, and then browse and sign in to the Azure portal.
    • Chrome: Choose Incognito mode.
    • Safari: Choose File, then New Private Window.

  • Clear the cache and delete Internet cookies:

    • Edge: Open Settings and select Privacy and Services. Follow the steps under Clear Browsing Data. Verify that the check boxes for Browsing history, Download history, and Cached images and files are selected, and then select Delete.
    • Chrome: Choose Settings and select Clear browsing data under Privacy and Security.

You are automatically signed in as a different user

This issue can occur if you use more than one user account in an internet browser.

To resolve the issue, try one of the following methods:

  • Clear the cache and delete Internet cookies.

    • Edge: Open Settings and select Privacy and Services. Follow the steps under Clear Browsing Data. Verify that the check boxes for Browsing history, Download history, Cookies, and Cached images and files are selected, and then select Delete.
    • Chrome: Choose Settings and select Clear browsing data under Privacy and Security.

  • Reset your browser settings to defaults.

  • Use the private browsing mode for your browser.

    • Edge: Open Settings (the three dots by your profile picture), select New InPrivate window, and then browse and sign in to the Azure portal.
    • Chrome: Choose Incognito mode.
    • Safari: Choose File, then New Private Window.

I can sign in, but I see the error, No subscriptions found

This problem occurs if you selected at the wrong directory, or if your account doesn't have sufficient permissions.

Scenario: You receive the error signing into the Azure portal.

To fix this issue:

  • Verify that the correct Azure directory is selected by selecting your account at the top-right corner.
  • If the correct Azure directory is selected, but you still receive the error message, have your account added as an Owner.

Additional help resources

Other troubleshooting articles for Azure Billing and Subscriptions

Contact us for help

If you have questions or need help but can't sign in to the Azure portal, create a support request.