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There are multiple channels available to give you help and support in Microsoft Dev Box. The support channel you choose depends on your role and your access to existing Dev Box resources. The fastest way to get help is to use the correct channel.
In the following table, select your role to see how to get help for urgent issues. For non-urgent issues, select an option.
My role is: | My issue is urgent: | My issue isn't urgent: |
---|---|---|
Administrator (IT admin, platform engineer) |
Support for administrators | Learn about the Microsoft Developer Community |
Dev team lead (Project Admin) |
Support for dev team leads | Search Microsoft Developer Community |
Developer (Dev Box User) |
Support for developers | Report to Microsoft Developer Community |
Administrators include IT admins, platform engineers, and anyone who has administrative access to all your Dev Box resources.
1. Internal troubleshooting
Always use your internal troubleshooting processes before contacting support. As a platform engineer, you have access to all Dev Box resources through the Azure portal and through the Azure CLI.
2. Contact support
If you can't resolve the issue, open a support request to contact Azure support: Contact Microsoft Azure Support - Microsoft Support.
To learn more about support requests, refer to: Create an Azure support request.
Developer team leads are often assigned the DevCenter Project Admin role. Project Admins have access to manage projects and pools.
1. Internal troubleshooting
Always use your internal troubleshooting processes before escalating an issue. As a DevCenter Project Admin, you can:
2. Contact your platform engineers
If you can't resolve the issue, escalate it to your platform engineering team.
Developers are assigned the Dev Box User role, which enables you to create and manage your own dev boxes through the developer portal. You don't usually have permissions to manage Dev Box resources in the Azure portal; your dev team lead manages those resources.
1. Internal troubleshooting
Always use your internal troubleshooting processes before escalating an issue. As a developer, you can troubleshoot your dev boxes through the developer portal. You can create a dev box, start, stop, and delete your dev boxes.
2. Contact your dev team lead
If you can't resolve the issue, escalate it to your dev team lead (DevCenter Project Admin).
For issues that aren't urgent, get involved with the Microsoft Developer Community. You can discover how others are solving their issues, discuss approaches to working with Dev Box, and suggest new features and enhancements for the product.
1. Find similar issues
The Microsoft Developer Community can provide useful information on non-urgent issues.
Start by exploring existing feedback for the issue you're experiencing: Search Microsoft Developer Community.
2. Report an issue to the product team
If you don't see your issue in the discussion forum, you can report it to the product team through the Microsoft Developer Community portal: Report to Microsoft Developer Community.
Събитие
Създаване на интелигентни приложения
17.03, 23 ч. - 21.03, 23 ч.
Присъединете се към поредицата срещи, за да изградите мащабируеми AI решения, базирани на реални случаи на употреба с колеги разработчици и експерти.
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Describe support offerings for Microsoft 365 services - Training
Learn about how people and organizations can get the most out of their technology through Microsoft 365 support offerings and help improve Microsoft 365 services.
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Microsoft Certified: DevOps Engineer Expert - Certifications
This certification measures your ability to accomplish the following technical tasks: Design and implement processes and communications, design and implement a source control strategy, design and implement build and release pipelines, develop a security and compliance plan, and implement an instrumentation strategy.