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Responsible AI FAQ for Suggested questions within Copilot

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This FAQ provides answers to frequently asked questions about the Suggested questions within Copilot AI feature. It includes key considerations and details about how the AI is used, how it was tested and evaluated, and any specific limitations.

Important

  • This is a preview feature. It is subject to the preview supplemental terms of use.
  • Preview features aren't meant for production use and may have restricted functionality. These features are available before an official release so that customers can get early access and provide feedback.
  • For more information about preview releases, see One version service updates FAQ.

What is Suggested questions within Copilot?

Suggested questions within Copilot is an AI technology that's used in the Copilot side car experience, which provides conversational Copilot experiences in finance and operations apps.

Suggested questions within Copilot generates and displays up to three questions that you can choose from to ask Copilot to keep the conversation going. Each question is generated based on the existing conversation so far and represents something that Copilot thinks you're likely to want to ask next.

The feature is powered by Dynamics 365 Copilot and helps guide you to additional information in the context of the current conversation.

What can Suggested questions within Copilot do?

The Suggested questions within Copilot feature makes it fast and easy to post follow-up questions and get answers from Copilot. It's designed to provide a diversity of follow-up questions, and avoids repeating questions you have already asked. The suggested questions are answered using Generative Answers, which is the foundation for the Generative help and guidance with Copilot feature in finance and operation apps.

What is the intended use of Suggested questions within Copilot?

The Suggested questions within Copilot feature is intended to save you time compared to typing your next question so you can get answers sooner from Copilot.

How was Suggested questions within Copilot evaluated? What metrics are used to measure performance?

We evaluated the system by testing a variety of starting questions and conversations with copilot to see what questions it suggests. We evaluated whether the suggested questions resulted in answers that were useful through manual labeling. Additionally, we tested the system to make sure it doesn't produce any harmful content.

If you encounter inappropriate generated content, report it to Microsoft by using this feedback form: Report abuse. Your feedback helps improve the functionality.

Microsoft might disable Copilot-driven features for selected customers if abuse of the functionality is detected.

What are the limitations of Suggested questions within Copilot? How can users minimize the impact of its limitations when they use it?

Suggested questions within Copilot only generates questions based on the current conversation, so it can't consider other contexts when making recommendations. You can always ignore the suggestions and type your own prompt to Copilot if needed.

See also