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Tutorial: Microsoft Entra single sign-on (SSO) integration with Drift

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In this tutorial, you'll learn how to integrate Drift with Microsoft Entra ID. When you integrate Drift with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Drift.
  • Enable your users to be automatically signed-in to Drift with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • Drift single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • Drift supports SP and IDP initiated SSO.
  • Drift supports Just In Time user provisioning.

Note

Identifier of this application is a fixed string value so only one instance can be configured in one tenant.

To configure the integration of Drift into Microsoft Entra ID, you need to add Drift from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type Drift in the search box.
  4. Select Drift from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Drift

Configure and test Microsoft Entra SSO with Drift using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in Drift.

To configure and test Microsoft Entra SSO with Drift, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure Drift SSO - to configure the single sign-on settings on application side.
    1. Create Drift test user - to have a counterpart of B.Simon in Drift that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Drift > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section the application is pre-configured in IDP initiated mode and the necessary URLs are already pre-populated with Azure. The user needs to save the configuration by clicking the Save button.

    a. Click Set additional URLs.

    b. In the Relay State text box, type the URL: https://app.drift.com

  6. Perform the following step if you wish to configure the application in SP initiated mode, click Set additional URLs :

    a. In the Sign-on URL text box, type the URL: https://start.drift.com

  7. Your Drift application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes.

    image

  8. In addition to above, Drift application expects few more attributes to be passed back in SAML response which are shown below. These attributes are also pre populated but you can review them as per your requirement.

    Name Source Attribute
    Name user.displayname

  9. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Federation Metadata XML and select Download to download the certificate and save it on your computer.

    The Certificate download link

  10. On the Set up Drift section, copy the appropriate URL(s) based on your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to Drift.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > Drift.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure Drift SSO

  1. In a different web browser window, sign in to your Drift company site as an administrator

  2. From the left side of menu bar, click on Settings icon > App Settings > Authentication and perform the following steps:

    The Admin link

    a. Upload the Federation Metadata XML that you have downloaded, into the Upload Identity Provider metadata file text box.

    b. After uploading the metadata file, the remaining values get auto populated on the page automatically.

    c. Click Enable SAML.

Create Drift test user

In this section, a user called Britta Simon is created in Drift. Drift supports just-in-time user provisioning, which is enabled by default. There is no action item for you in this section. If a user doesn't already exist in Drift, a new one is created after authentication.

Note

If you need to create a user manually, contact Drift support team.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

SP initiated:

  • Click on Test this application, this will redirect to Drift Sign on URL where you can initiate the login flow.

  • Go to Drift Sign-on URL directly and initiate the login flow from there.

IDP initiated:

  • Click on Test this application, and you should be automatically signed in to the Drift for which you set up the SSO.

You can also use Microsoft My Apps to test the application in any mode. When you click the Drift tile in the My Apps, if configured in SP mode you would be redirected to the application sign on page for initiating the login flow and if configured in IDP mode, you should be automatically signed in to the Drift for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Drift you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.