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Tutorial: Microsoft Entra SSO integration with Syniverse Customer Portal

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In this tutorial, you'll learn how to integrate Syniverse Customer Portal with Microsoft Entra ID. When you integrate Syniverse Customer Portal with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Syniverse Customer Portal.
  • Enable your users to be automatically signed-in to Syniverse Customer Portal with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • Syniverse Customer Portal single sign-on (SSO) enabled subscription.
  • Along with Cloud Application Administrator, Application Administrator can also add or manage applications in Microsoft Entra ID. For more information, see Azure built-in roles.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • Syniverse Customer Portal supports SP and IDP initiated SSO.
  • Syniverse Customer Portal supports Just In Time user provisioning.

To configure the integration of Syniverse Customer Portal into Microsoft Entra ID, you need to add Syniverse Customer Portal from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type Syniverse Customer Portal in the search box.
  4. Select Syniverse Customer Portal from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Syniverse Customer Portal

Configure and test Microsoft Entra SSO with Syniverse Customer Portal using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user at Syniverse Customer Portal.

To configure and test Microsoft Entra SSO with Syniverse Customer Portal, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure Syniverse Customer Portal SSO - to configure the single sign-on settings on application side.
    1. Create Syniverse Customer Portal test user - to have a counterpart of B.Simon in Syniverse Customer Portal that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Syniverse Customer Portal > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Screenshot shows to edit Basic SAML Configuration.

  5. On the Basic SAML Configuration section, the user does not have to perform any step as the app is already pre-integrated with Azure.

  6. Click Set additional URLs and perform the following step if you wish to configure the application in SP initiated mode:

    In the Sign-on URL text box, type one of the following URLs:

    Sign-on URL
    https://symphony.dalab.syniverse.com/ups
    https://symphony.syniverse.com/ups
    https://symphony-test.dalab.syniverse.com/ups

  7. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Certificate (PEM) and select Download to download the certificate and save it on your computer.

    Screenshot shows the Certificate download link.

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to Syniverse Customer Portal.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > Syniverse Customer Portal.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure Syniverse Customer Portal SSO

To configure single sign-on on Syniverse Customer Portal side, you need to send the downloaded Certificate (PEM) and appropriate copied URLs from the application configuration to Syniverse Customer Portal support team. They set this setting to have the SAML SSO connection set properly on both sides.

Create Syniverse Customer Portal test user

In this section, a user called B.Simon is created in Syniverse Customer Portal. Syniverse Customer Portal supports just-in-time user provisioning, which is enabled by default. There is no action item for you in this section. If a user doesn't already exist in Syniverse Customer Portal, a new one is created after authentication.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

SP initiated:

  • Click on Test this application, this will redirect to Syniverse Customer Portal Sign-on URL where you can initiate the login flow.

  • Go to Syniverse Customer Portal Sign-on URL directly and initiate the login flow from there.

IDP initiated:

  • Click on Test this application, and you should be automatically signed in to the Syniverse Customer Portal for which you set up the SSO.

You can also use Microsoft My Apps to test the application in any mode. When you click the Syniverse Customer Portal tile in the My Apps, if configured in SP mode you would be redirected to the application sign-on page for initiating the login flow and if configured in IDP mode, you should be automatically signed in to the Syniverse Customer Portal for which you set up the SSO. For more information, see Microsoft Entra My Apps.

Next steps

Once you configure Syniverse Customer Portal you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Cloud App Security.