Tutorial: Configure Zscaler One for automatic user provisioning

This tutorial demonstrates the steps to perform in Zscaler One and Microsoft Entra ID to configure Microsoft Entra ID to automatically provision and deprovision users and groups to Zscaler One.

Note

This tutorial describes a connector that's built on top of the Microsoft Entra user provisioning service. For information on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to software-as-a-service (SaaS) applications with Microsoft Entra ID.

Prerequisites

The scenario outlined in this tutorial assumes that you have:

• A Microsoft Entra tenant.
• A Zscaler One tenant.
• A user account in Zscaler One with admin permissions.

Note

The Microsoft Entra provisioning integration relies on the Zscaler One SCIM API. This API is available to Zscaler One developers for accounts with the Enterprise package.

Add Zscaler One from the Azure Marketplace

Before you configure Zscaler One for automatic user provisioning with Microsoft Entra ID, add Zscaler One from the Azure Marketplace to your list of managed SaaS applications.

To add Zscaler One from the Marketplace, follow these steps.

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

2. Browse to Identity > Applications > Enterprise applications > New application.

3. In the Add from the gallery section, type Zscaler One and select Zscaler One from the result panel. To add the application, select Add.

   

Assign users to Zscaler One

Microsoft Entra ID uses a concept called assignments to determine which users should receive access to selected apps. In the context of automatic user provisioning, only the users or groups that were assigned to an application in Microsoft Entra ID are synchronized.

Before you configure and enable automatic user provisioning, decide which users or groups in Microsoft Entra ID need access to Zscaler One. To assign these users or groups to Zscaler One, follow the instructions in Assign a user or group to an enterprise app.

Important tips for assigning users to Zscaler One

• We recommend that you assign a single Microsoft Entra user to Zscaler One to test the automatic user provisioning configuration. You can assign additional users or groups later.

• When you assign a user to Zscaler One, select any valid application-specific role, if available, in the assignment dialog box. Users with the Default Access role are excluded from provisioning.

Configure automatic user provisioning to Zscaler One

This section guides you through the steps to configure the Microsoft Entra provisioning service. Use it to create, update, and disable users or groups in Zscaler One based on user or group assignments in Microsoft Entra ID.

Tip

You also can enable SAML-based single sign-on for Zscaler One. Follow the instructions in the Zscaler One single sign-on tutorial. Single sign-on can be configured independently of automatic user provisioning, although these two features complement each other.

Note

When users and groups are provisioned or de-provisioned we recommend to periodically restart provisioning to ensure that group memberships are properly updated. Doing a restart will force our service to re-evaluate all the groups and update the memberships.

Configure automatic user provisioning for Zscaler One in Microsoft Entra ID

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

2. Browse to Identity > Applications > Enterprise applications > Zscaler One.

   

3. In the applications list, select Zscaler One.

   

4. Select the Provisioning tab.

   

5. Set the Provisioning Mode to Automatic.

   

6. Under the Admin Credentials section, fill in the Tenant URL and Secret Token boxes with the settings for your Zscaler One account as described in Step 6.

7. To obtain the tenant URL and secret token, go to Administration > Authentication Settings in the Zscaler One portal UI. Under Authentication Type, select SAML.

   

8. Select Configure SAML to open the Configure SAML options.

   

9. Select Enable SCIM-Based Provisioning to get the settings in Base URL and Bearer Token. Then save the settings. Copy the Base URL setting to Tenant URL. Copy the Bearer Token setting to Secret Token.

10. After you fill in the boxes shown in Step 5, select Test Connection to make sure that Microsoft Entra ID can connect to Zscaler One. If the connection fails, make sure your Zscaler One account has admin permissions and try again.

    

11. In the Notification Email box, enter the email address of the person or group to receive the provisioning error notifications. Select the Send an email notification when a failure occurs check box.

    

12. Select Save.

13. Under the Mappings section, select Synchronize Microsoft Entra users to Zscaler One.

14. Review the user attributes that are synchronized from Microsoft Entra ID to Zscaler One in the Attribute Mappings section. The attributes selected as Matching properties are used to match the user accounts in Zscaler One for update operations. To save any changes, select Save.

    Attribute	Type	Supported for filtering	Required by Zscaler One
    userName	String	✓	✓
    active	Boolean		✓
    displayName	String		✓
    externalId	String		✓
    name.givenName	String
    name.familyName	String
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department	String		✓

15. Under the Mappings section, select Synchronize Microsoft Entra groups to Zscaler One.

16. Review the group attributes that are synchronized from Microsoft Entra ID to Zscaler One in the Attribute Mappings section. The attributes selected as Matching properties are used to match the groups in Zscaler One for update operations. To save any changes, select Save.

    Attribute	Type	Supported for filtering	Required by Zscaler One
    displayName	String	✓	✓
    externalId	String		✓
    members	Reference

17. To configure scoping filters, follow the instructions in the scoping filter tutorial.

18. To enable the Microsoft Entra provisioning service for Zscaler One, in the Settings section, change Provisioning Status to On.

    

19. Define the users or groups that you want to provision to Zscaler One. In the Settings section, select the values you want in Scope.

    

20. When you're ready to provision, select Save.

    

This operation starts the initial synchronization of all users or groups defined in Scope in the Settings section. The initial sync takes longer to perform than later syncs. They occur approximately every 40 minutes as long as the Microsoft Entra provisioning service runs.

You can use the Synchronization Details section to monitor progress and follow links to the provisioning activity report. The report describes all the actions performed by the Microsoft Entra provisioning service on Zscaler One.

For information on how to read the Microsoft Entra provisioning logs, see Reporting on automatic user account provisioning.

Change Logs

• 05/16/2022 - Schema Discovery feature enabled on this app.

Additional resources

• Manage user account provisioning for enterprise apps
• What is application access and single sign-on with Microsoft Entra ID?

Next steps

• Learn how to review logs and get reports on provisioning activity