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Integrate a voice-enabled copilot with Dynamics 365 for Customer Service

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To create and test the voice features and integration between Copilot Studio and Dynamics 365 for Customer Service applications:

  1. Configure your Dynamics 365 for Customer Service app. For more information, see Integrate a Copilot Studio bot.

  2. Create a copilot in your new environment. Consider using the Voice template.

  3. Add, configure, and edit the voice-related settings for the copilot. For more information about each feature and setting, see Configure voice capabilities.

  4. Connect your copilot to Dynamics 365 for Customer Service. For more information, see Configure hand-off to Dynamics 365 Customer Service.

  5. Publish your copilot. For more information, see Key concepts - Publish and deploy your copilot.

  6. Configure voice functionality in Dynamics 365 for Customer Service.