Study guide for Exam MS-700: Managing Microsoft Teams
Purpose of this document
This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
| Useful links | Description |
|---|---|
| Review the skills measured as of April 26, 2024 | This list represents the skills measured AFTER the date provided. Study this list if you plan to take the exam AFTER that date. |
| Review the skills measured prior to April 26, 2024 | Study this list of skills if you take your exam PRIOR to the date provided. |
| Change log | You can go directly to the change log if you want to see the changes that will be made on the date provided. |
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| Take a free Practice Assessment | Test your skills with practice questions to help you prepare for the exam. |
Updates to the exam
Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.
We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.
Note
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Note
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
Skills measured as of April 26, 2024
Audience profile
As a Microsoft Teams administrator, you manage and maintain internal and external collaboration and communication solutions using Teams and Microsoft 365.
You’re responsible for configuring and managing teams, channels, chat, apps, calling, meetings, and events. You manage:
Phone numbers and services for Teams Phone.
Operational aspects of Teams clients and devices.
You collaborate with owners of other areas, including:
Networking
Identity
Licensing
Information management
User adoption
Security
Compliance
You work with collaboration and communication system engineers to implement Teams device scenarios. You plan and implement governance, security, and compliance for Teams.
As a candidate for this exam, you should have a working knowledge of Microsoft 365 services, including:
Microsoft 365 groups
Microsoft SharePoint
OneDrive
Microsoft Exchange
Microsoft Defender XDR
Microsoft Purview
Microsoft Entra ID
You should understand the options for integrating and extending Teams with:
Microsoft Copilot for Microsoft 365
Microsoft Viva
Power Platform
Third-party apps
Custom apps
Skills at a glance
Configure and manage a Teams environment (40–45%)
Manage teams, channels, chats, and apps (20–25%)
Manage meetings and calling (15–20%)
Monitor, report on, and troubleshoot Teams (15–20%)
Configure and manage a Teams environment (40–45%)
Plan and configure network settings for Teams
Calculate network bandwidth capacity for Teams voice, video, meetings, and events
Analyze network impact by using Network planner
Specify network ports and protocols used by Teams
Specify optimal network architecture for Teams, including Microsoft eCDN
Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool
Manage security and compliance settings for Teams
Identify licensing requirements for security and compliance features
Specify security and compliance alert policies for Teams
Choose appropriate Teams administrator roles
Plan and configure Enhanced encryption policies
Plan and configure threat policies in Microsoft Defender XDR
Specify retention policies
Specify sensitivity labels and policies, including Teams meeting policies
Specify data loss prevention (DLP) policies
Specify Conditional Access policies for Teams
Specify information barrier (IB) policies
Identify appropriate use cases for communication compliance and insider risk management
Plan and implement governance for Teams
Identify licensing requirements for lifecycle management of teams
Identify where Teams stores content
Plan and manage update policies
Create and manage policy packages in Teams
Plan and configure policy assignment for users and groups
Configure settings for Microsoft 365 group creation
Configure an expiration policy for Microsoft 365 groups
Configure a naming policy for Microsoft 365 groups, including blocked words
Archive, delete, or unarchive one or more teams
Restore or troubleshoot the deletion of a Microsoft 365 group
Identify when to use Microsoft Entra Access reviews for teams and groups
Perform operations for Teams by using PowerShell and Microsoft Graph
Configure and manage external collaboration
Identify licensing requirements for external collaboration
Configure SharePoint Online and OneDrive external sharing settings
Configure External access in the Microsoft Teams admin center
Configure External collaboration settings in Microsoft Entra ID for guest access
Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, Microsoft Entra admin center, or the SharePoint admin center
Control guest access to a specific team by using Microsoft Purview and Microsoft Entra ID
Remove guests from Teams, including from a team or a tenant
Configure shared channels for external access
Configure and manage B2B direct connect cross-tenant access settings in Microsoft Entra ID for shared channels
Manage Teams clients and devices
Identify licensing requirements for Teams Phone accounts and resource accounts
Identify licensing requirements for Teams devices
Manage configuration profiles for Teams devices
Configure accounts and systems for Microsoft Teams Rooms
Manage device settings and firmware
Manage Teams device tags
Provision and configure remote sign-in for new devices
Plan and configure Teams for VDI
Identify infrastructure requirements for Teams on VDI
Identify performance requirements for Teams on VDI
Choose between persistent and non-persistent modes
Specify the deployment method for Teams on VDI
Configure media optimization
Manage teams, channels, chats, and apps (20–25%)
Create and manage teams
Plan for a Teams rollout by using Advisor for Teams
Create a team by using the Microsoft Teams admin center, Teams client, the Teams PowerShell module, or Microsoft Graph
Create a team from an existing Microsoft 365 group, SharePoint site, or team
Create a team from a template
Create and manage templates and template policies for teams
Manage the membership and roles for a team
Manage a team in the Microsoft Teams admin center
Manage Teams environment settings
Configure privacy and sensitivity settings for a team
Manage channels and chats
Recommend channel types, including standard, private, and shared
Add, edit, and remove channels
Manage channel settings
Create and manage channel policies
Manage private and shared channel membership
Create and manage messaging policies
Manage apps for Teams
Manage Org-wide app settings in the Microsoft Teams admin center
Create and manage app permission policies
Create and manage app setup policies
Manage permissions and consent for apps, including blocking apps
Recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions
Manage purchasing of apps in the Teams app store
Customize the appearance of the Teams app store
Customize the branded experience of an app
Upload an app to Teams
Enable Loop experiences in Teams
Manage meetings and calling (15–20%)
Manage meetings and events
Recommend an appropriate meeting type
Enable intelligent meeting recap
Configure meeting settings
Create and manage meeting templates and template policies
Create and manage meeting policies
Create and manage meeting customization policies
Configure and manage conference bridges
Configure and manage audio conferencing policies
Create and manage event settings and policies
Manage immersive experiences in meetings
Manage phone numbers and services for Teams Phone
Identify Public Switched Telephone Network (PSTN) requirements, including Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile
Identify device requirements, including Teams Rooms on Windows and Teams Rooms on Android
Add, change, or remove an emergency address for an organization
Provision and manage phone numbers for users, services, and conferencing bridges
Assign, change, or remove a phone number for a user or a resource account
Create and manage resource accounts in the Microsoft Teams admin center
Manage voice settings and policies for users
Create and manage voicemail policies
Configure auto-attendants and call queues
Create and manage calling policies
Monitor, report on, and troubleshoot Teams (15–20%)
Monitor and report on Teams
Monitor and report on voice and meeting quality
Configure reporting labels
Configure alert rules
Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage
Monitor and report on the creation and deletion of teams
Monitor and report on guest access
Monitor the Microsoft 365 network connectivity test tool
Manage feedback, including policies
Troubleshoot audio, video, and client issues
Collect client-side logs
Clear the Teams client cache
Troubleshoot issues by using self-help diagnostics for Teams
Troubleshoot Team client installation and update issues
Troubleshoot sign-in issues to Teams
Study resources
We recommend that you train and get hands-on experience before you take the exam. We offer self-study options and classroom training as well as links to documentation, community sites, and videos.
| Study resources | Links to learning and documentation |
|---|---|
| Get trained | Choose from self-paced learning paths and modules or take an instructor-led course |
| Find documentation | Microsoft 365 documentation Microsoft Teams admin documentation Welcome to Microsoft Teams |
| Ask a question | Microsoft Q&A | Microsoft Docs |
| Get community support | Microsoft 365 - Microsoft Tech Community |
| Follow Microsoft Learn | Microsoft Learn - Microsoft Tech Community |
| Find a video | Exam Readiness Zone Browse other Microsoft Learn shows |
Change log
Key to understanding the table: The topic groups (also known as functional groups) are in bold typeface followed by the objectives within each group. The table is a comparison between the two versions of the exam skills measured and the third column describes the extent of the changes.
| Skill area prior to April 26, 2024 | Skill area as of April 26, 2024 | Change |
|---|---|---|
| Audience profile | Minor | |
| Configure and manage a Teams environment | Configure and manage a Teams environment | % of exam decreased |
| Plan and configure network settings for Teams | Plan and configure network settings for Teams | Minor |
| Manage security and compliance settings for Teams | Manage security and compliance settings for Teams | Minor |
| Plan and implement governance and lifecycle management | Plan and implement governance for Teams | Minor |
| Configure and manage external collaboration | Configure and manage external collaboration | Minor |
| Manage Teams clients and devices | Manage Teams clients and devices | Minor |
| Plan and configure Teams for VDI | New | |
| Manage chat, teams, channels, and apps | Manage teams, channels, chats, and apps | No change |
| Create and manage teams | Create and manage teams | Minor |
| Manage channels and chats | Manage channels and chats | Minor |
| Manage apps for Teams | Manage apps for Teams | Minor |
| Manage meetings and calling | Manage meetings and calling | No change |
| Manage meetings and events | Manage meetings and events | Major |
| Manage phone numbers and services for Teams Phone | Manage phone numbers and services for Teams Phone | Minor |
| Monitor, report on, and troubleshoot Teams | Monitor, report on, and troubleshoot Teams | % of exam increased |
| Monitor and report on Teams | Monitor and report on Teams | Major |
| Troubleshoot audio, video, and client issues | Troubleshoot audio, video, and client issues | No change |
Skills measured prior to April 26, 2024
Audience profile
As a Microsoft Teams administrator, you manage and maintain internal and external collaboration and communication solutions using Teams and Microsoft 365.
You’re responsible for configuring and managing teams, channels, chat, apps, calling, meetings, and events. You manage:
Phone numbers and services for Teams Phone.
Operational aspects of Teams clients and devices.
You collaborate with owners of other workloads, including:
Networking
Identity
Licensing
Information management
User adoption
You work with collaboration and communication system engineers to implement advanced Teams Phone and Teams Rooms scenarios. You plan and implement governance, security, and compliance for Teams.
As a candidate for this exam, you should have a working knowledge of Microsoft 365 services, including:
Microsoft 365 groups
Microsoft SharePoint Online
OneDrive
Exchange
Microsoft Entra ID
You should understand the options for integrating and extending Teams with other apps, including:
Microsoft Viva
Power Platform
Third-party apps
Custom apps
Skills at a glance
Configure and manage a Teams environment (45–50%)
Manage teams, channels, chats, and apps (20–25%)
Manage meetings and calling (15–20%)
Monitor, report on, and troubleshoot Teams (10–15%)
Configure and manage a Teams environment (45–50%)
Plan and configure network settings for Teams
Calculate network bandwidth capacity for Teams voice, video, meetings, and live events
Analyze network impact by using Network planner
Specify network ports and protocols used by Teams
Specify optimal network architecture for Teams
Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool
Manage security and compliance settings for Teams
Identify licensing requirements for security and compliance features
Specify security and compliance alert policies for Teams
Choose appropriate Teams administrator roles
Plan and configure Enhanced encryption policies
Plan and configure threat policies in Microsoft 365 Defender
Plan and configure retention policies
Plan and configure sensitivity labels and policies
Plan and configure data loss prevention (DLP) policies
Plan Conditional Access for Teams
Plan and configure information barrier (IB) policies
Identify appropriate use cases for communication compliance and insider risk management
Plan and implement governance and lifecycle management
Identify licensing requirements for advanced lifecycle management of teams
Identify where Teams stores content
Plan and manage update policies, including Public Preview, Office Insider, and Targeted release
Create and manage policy packages in Teams
Plan and configure policy assignment for users and groups
Configure settings for Microsoft 365 group creation
Configure an expiration policy for Microsoft 365 groups
Configure a naming policy for Microsoft 365 groups, including blocked words
Archive, delete, or unarchive one or more teams
Restore or troubleshoot the deletion of a Microsoft 365 group
Identify when to use Microsoft Entra Access reviews for Teams and Groups.
Perform operations for Teams by using PowerShell
Configure and manage external collaboration
Identify licensing requirements for external collaboration
Configure SharePoint Online and OneDrive external sharing settings
Configure External access in the Microsoft Teams admin center
Configure External collaboration settings in Microsoft Entra ID for guest access
Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, or Microsoft Entra admin center
Control guest access to a specific team, including sensitivity labels and Microsoft Entra ID
Remove guests from Teams, including from a team or a tenant
Configure shared channels for external access
Configure and manage cross-tenant access for B2B direct connect in Microsoft Entra ID for shared channels
Manage Teams clients and devices
Identify licensing requirements for Teams Phone and resource accounts
Identify licensing requirements for Teams devices
Manage configuration profiles for Teams devices
Configure Teams Rooms accounts and systems
Manage device settings and firmware
Manage Teams device tags
Provision and configure remote sign-in for new devices
Manage teams, channels, chats, and apps (20–25%)
Create and manage teams
Plan for a Microsoft Teams rollout by using Advisor for Teams
Create a team by using the Microsoft Teams admin center, Teams client, or the Teams PowerShell module
Create a team from an existing Microsoft 365 group, SharePoint site, or team
Create a team from a template
Create and manage Teams templates and template policies
Manage the membership of a team
Assign and modify user roles in a team
Manage a team in the Microsoft Teams admin center
Manage Teams environment settings in the Microsoft Teams admin center
Configure privacy and sensitivity settings for Teams
Manage channels and chats
Recommend channel types, including standard, private, and shared
Add, edit, and remove channels
Manage Teams channel settings
Create and manage teams policies for channels
Manage private and shared channel membership
Create and manage messaging policies
Manage apps for Teams
Manage Org-wide app settings in the Microsoft Teams admin center
Create and manage app permission policies
Create and manage app setup policies
Manage permissions and consent for apps, including blocking apps
Recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions
Manage purchasing of apps in the Teams app store
Customize the appearance of the Teams app store
Customize the branded experience of an app
Upload an app to Teams
Manage meetings and calling (15–20%)
Manage meetings and events
Recommend meeting types, including live events, webinars, and virtual appointments
Enable enhanced meeting features for a user by assigning Microsoft Teams Premium licenses
Configure meeting settings
Create and manage meeting templates and template policies
Create and manage meeting policies
Create and manage conference bridges
Create and manage audio conferencing policies
Plan and configure live events settings and policies
Manage phone numbers and services for Teams Phone
Evaluate Public Switched Telephone Network (PSTN) options, including Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile
Add, change, or remove an emergency address for an organization
Provision and manage phone numbers for users, services, and conferencing bridges
Assign, change, or remove a phone number for a user or a resource account
Create and manage resource accounts in the Microsoft Teams admin center
Manage voice settings and policies for users
Create and manage voicemail policies
Configure auto-attendants and call queues
Create and manage calling policies
Monitor, report on, and troubleshoot Teams (10–15%)
Monitor and report on Teams
Monitor and report on voice and meeting quality
Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage
Monitor and report on the creation and deletion of teams
Monitor and report on guest access
Monitor the Microsoft 365 network connectivity test tool
Manage feedback policies
Troubleshoot audio, video, and client issues
Collect client-side logs
Clear the Teams client cache
Troubleshoot issues by using self-help diagnostics for Teams
Troubleshoot Team client installation and update issues
Troubleshoot sign-in issues to Teams