Teams Kündigen

Question

Guten Tag,

ich möchte mein Teams Abo kündigen, ich versuche es schon seit Monaten per Email es zu kündigen leider vergeblich zahle schon seit Monaten umsonst. Ich möchte es schriftlich oder per Mail kündigen Rechnungnr. ************* da ich mich da nicht mehr anmelden kann und nicht will. Wo muss ich die Kündigung hin schicken.

Danke für Ihre Unterstützung

Mit freundlichen Grüßen

Annette Rother

Answer 1

Hi,Annette Rother1

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, I'm sorry to hear about the trouble you've been having with canceling your Teams subscription.

We truly understand that how frustrating it is.

Please be kindly to understand that for our community which is a public place for sharing and discussing. For any personal information is sensitive for sharing, in order to protect your privacy, we've already removed the detailed invoice information from the above.

Back to your key issue, we understand that you prefer to cancel it by emails. However, the appropriate channel for you that need to hotline with Microsoft Billing team directly -Telefonnummern für den Kundendienst - Microsoft-Support.

Microsoft Billing team has only required permissionto reset your account on the backend. They are the only responsible and privileged support team for account questions.

During the phone call, you will need to provide the information you have received through your subscription, such as: Your company name, billing information, phone number, alternate email address, etc. Therefore, our privacy team can help you reset your multi-factor authentication, and after the reset, you can add your account back to your authenticator app on your new phone and set it up from scratch or choose a different authentication method to log in to your account.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows:

IVR: What kind of problem are you concerned about?

Customer: Billing issue.

IVR: What kind of product do you use?

Customer: Office 365 for business.

IVR confirmation: education or company account?

Customer: For companies

IVR: Are you an administrator?

Customer: Yes.

IVR: Do you have the other administrator in your organization?

Customer: No.

IVR: Do you need a... Service request?

Customer: Yes

Thank you for your precious time and your kind understanding.

I hope this information helps you to reach data protection team to open ticket.
Hope you everything is going well for you.

Thank you for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.