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Question

Ich kann mich in meiner authentifikator App nicht anmelden

Answer 1

Dear 乃の丂丂ﾑひ尺ﾑ ꃴ3,

Welcome to Microsoft Community.

According to your description, you cannot complete the authentication login through the Microsoft Authenticator application. Don't worry. You can try the following suggestions of mine to restore your account. I hope my suggestions can help you.

First of all, I would like to explain to you that Community is a place for everyone to exchange problems. And as Community Support, we have the same permissions as users. I'm sorry that I don't have enough permissions to directly help you restore your account. You can try some of my suggestions below to restore your account.

1. After entering your Microsoft account, you can click "Forgot Password", then click "Show More Verification Methods" and "I Don't have any of them". The system will ask you to add a new verification method. After waiting for 30 days, the new verification method you added will take effect. You can try to use the new verification method you added to access your account.

2. You can try to fill out the recovery form.

You can fill out the recovery form twice a day. If you have purchased Microsoft products, you can find and provide the order information. Then fill out the recovery form with as much detail and accuracy as possible to help you recover your account.

You can fill out the following form: Recover your account (live.com).

For more information about help with the Microsoft account recovery form, see the link below:

Help with the Microsoft account recovery form - Microsoft Support.

3. If you do not receive a response within 24 hours of completing the account recovery form. I can only recommend that you contact Microsoft's online support staff to restore your account, and provide as much information as possible to prove that you are the owner of this account, you can click on this link and follow the step-by-step instructions below to contact them. Contact - Microsoft Support

1). First, enter "MSA" in the search box and then click "Get help" then click "Sign in to contact support" at the bottom of the page.

2). Currently logged in to another valid Microsoft account. (Please make sure you sign in with your personal Microsoft account, not your work and school account, or you won't see option 3、4、5.)

3). Under "Products & Services", select "Other Products".

4). Under Category, select "Manage account security" and then click Confirm.

5). Click Chat with a support agent in your web browser.

Please contact Microsoft online support staff during business hours.

I hope this information has been helpful. If you have any questions, please let me know and I will be happy to help you further.

Have a good day.

Best Regards,

Ami - MSFT | Microsoft Community Support Specialist