Outlook.com Probleme

Question

Dear Hotmail Support Team,

I am currently unable to send or receive emails due to insufficient storage. To resolve this, I purchased additional storage, but the issue still persists. Despite the upgrade, I continue to receive the "out of storage" warning, and I am unable to send emails.

Could you please assist me in resolving this issue? I would appreciate your help as soon as possible.

Thank you for your support.

Kind regards,

Answer 1

Hi, I'm John! I will help you with this.

The Community is public, and we can only provide information.

After freeing space or purchasing additional storage, it can take up to 24 to 48 hours for everything to fully update across your account. I’d recommend waiting that time and then trying again to send your emails.

If the issue persists after 48 hours, please contact Microsoft support for further assistance:

Here is the link: https://support.microsoft.com/home/contact

> Type this keyword and press Enter: Contact Support.

> At the bottom, click "Sign in to contact support" and sign in with your personal Microsoft account, or click "Contact Support" if you're already signed in.

> In Product and services, select "Windows".

> In Category, select "Technical support."

> Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

Click "Reply" below if you have any further questions.

I really hope this information is helpful! :)

Regards,

John JD