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Hi,
It seems you are having issues upgrading to Windows 11:
- In the search bar, type Winver and hit Enter.
Please share a screenshot of that window.
- Go to Settings > System Or Update and Security > Windows Update.
Take a screenshot and share it here.
Do not include any personal information.
- Try running the PC Health Check tool: https://aka.ms/GetPCHealthCheckApp
Click 'check now' button then share a screenshot of the result.