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Server Manager both Roles and Features display Error HRESULT: 0x800F0818

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Issue:

When you open Server Manager both Roles and Features display Error and you are unable to add any role or features. When you select the details link it displays error: HRESULT: 0x800F0818.

You also get the following error in the event log:  

 Log Name: Microsoft-Windows-ServerManager/Operational
Source: Microsoft-Windows-ServerManager
Date: 10/23/2011 11:35:43 AM
Event ID: 1601
Task Category: None
Level: Error
Keywords:     
User:        

Computer:    

Description:
Could not discover the state of the system. An unexpected exception was found:
System.Runtime.InteropServices.COMException (0x800F0818):
Exception from HRESULT: 0x800F0818
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)

 Action:

1. Browse to c:\Windows\Logs\CBS\
2. Copy the CBS.log to c:\Temp
3. Search the file for errors: corruption or failed

Example:

2012-01-10 19:47:55, Info CBS Mark store corruption flag because there is a
mismatch between package identity package:
Package_for_KB2511455_RTM~31bf3856ad364e35~amd64~~6.1.1.0.
[HRESULT= 0x00000000 - S_OK] 2012-01-10 19:47:55, Info CBS Identity mismatch:
Specified Identity:Package_for_KB2511455_RTM~31bf3856ad364e35~amd64~~6.1.1.0,
actual package Identity:
Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385
[HRESULT = 0x800f0818 - CBS_E_IDENTITY_MISMATCH] 2012-01-10 19:47:55, Info
CBS Failed to resolve package [HRESULT = 0x800f0818 - CBS_E_IDENTITY_MISMATCH]

 

4. The above highlighted text above indicates that there is an issue with KB2511455. Once you find the corrupt Package you want to look for the KB number. The key information from the log is the below error string.

package_for_KB2511455_rtm~31bf3856ad364e35~amd64~~6.1.1.0.

5. You may have more than 1 corrupt corrupt package. After you identify all the corrupt packages download each of the KB's.

6. Unpack the KB’s using the following command:

Expand -F:* UpdateKBXXXX.msu c:\Temp\KBXXXX_Unpackage

7. After you expand the file you will see UpdateKBXXXX.cab File. Expand it as well using the following command: “Right-click cmd click Run as administrator”

Expand -F:* UpdateKBXXXX.CAB c:\Temp\KBXXXX_Unpackage\CAB

8. You now need access to the c:\Windows\Servicing\Packages folder. In order to do this use the following commands:

takeown /F c:\Windows\Servicing\Packages /D y /R

9. Give your account full control of the folder: You can use windows explorer to give your account full control to the folder or use

cacls c:\Windows\Servicing\Packages /E /T /C /G "UserName":F

10. Rename the corrupt files both the .cat and .mum Example:

Current file name:

package_for_kb2511455_rtm~31bf3856ad364e35~amd64~~6.1.1.0.cat

package_for_kb2511455_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

Rename file name:

_package_for_kb2511455_rtm~31bf3856ad364e35~amd64~~6.1.1.0.cat

_package_for_kb2511455_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

11. Copy the unpackaged files from step 8 to c:\Windows\Servicing\Packages

Example:

You need both the .mum and .cat files

package_for_kb2511455_rtm~31bf3856ad364e35~amd64~~6.1.1.0.cat

package_for_kb2511455_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

12. Server Manager should open as expected now.

Comments

  • Anonymous
    January 01, 2003
    Thank you. This article was really helpfull.

  • Anonymous
    January 01, 2003
    You don't know how to thank you. For more that 5 days now I have been battling with a fresh Windows 2008 SR2 Enterprise. A fresh install on an IBM x3550 M2 7946-AC1. 1st I was searching for error regarding this Log Name: Application Source: Application Error Date: 12/18/2013 4:03:54 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: PALSRV001 Description: Faulting application name: TrustedInstaller.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc4b0 Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b Exception code: 0xc00000fd Fault offset: 0x0000000000055237 Faulting process id: 0x45c Faulting application start time: 0x01cefc4db893773d Faulting application path: C:WindowsservicingTrustedInstaller.exe Faulting module path: C:WindowsSYSTEM32ntdll.dll Report Id: 0bea485c-6841-11e3-b032-e41f1363ea7e Event Xml: 1000 2 100 0x80000000000000 276 Application PALSRV001 TrustedInstaller.exe 6.1.7600.16385 4a5bc4b0 ntdll.dll 6.1.7600.16385 4a5be02b c00000fd 0000000000055237 45c 01cefc4db893773d C:WindowsservicingTrustedInstaller.exe C:WindowsSYSTEM32ntdll.dll 0bea485c-6841-11e3-b032-e41f1363ea7e Finally I decided to search for Error relation to "server manager roles and features error". and your Solution was 3rd on google.com listing. Thanks for the detailed process.

  • Anonymous
    January 01, 2003
    Really help！

  • Anonymous
    January 01, 2003
    That really save me from having to figure what happen during WSUS update

  • Anonymous
    January 23, 2013
    Thank you so much, you helped a lot.

  • Anonymous
    February 16, 2014
    the .cat and .mum files in the c:WindowsServicingPackages and the file extracted from .cab are different in name what shall i do

  • Anonymous
    April 08, 2014
    The comment has been removed

  • Anonymous
    June 03, 2014
    Thanks a lot my friend, It was very helpfull

  • Anonymous
    September 16, 2015
    Thanks a lot buddy, you saved me

  • Anonymous
    April 02, 2016
    Thank you so much.